Customer Success Manager

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About the Team:

The Customer Success organization is composed of four teams: pre-sales customer success account management and support. The CS org is dedicated to ensuring every client realizes the full value of their investment in our platform working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

By blending industry knowledge product expertise and a deep understanding of client priorities the team helps organizations uncover new use cases accelerate adoption and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loopinforming product innovation shaping content strategy and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.

About the Role:

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage adoption and account health while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.

Who You Are:

• Mandarin language skills are necessary (at working proficiency level i.e. able to lead client demonstrations).
• 24 years of experience in Customer Success Account Management or a client-facing SaaS role (financial services knowledge or experience is a plus).
• Proven ability to build relationships influence stakeholders and drive measurable business outcomes.
• Comfortable using data to inform engagement strategy and decisions with strong organizational and time-management skills.
• A proactive curious and consultative professional who thrives in fast-paced environments and values collaboration.
• Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
• Ability to be in our Singapore office 3x per week.

What Youll Do:

• Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums including virtual and in-person meetings email warm calling direct lines etc. - all with the end goal of delivering value through platform adoption use case mapping
• Drive Adoption & Value: Monitor usage deliver tailored strategies and lead client sessions that unblock any barriers to feature adoption
• Onboarding & Ongoing Training: As an expert on the product you will guide new clients through onboarding training and best-practice adoption to ensure a strong foundation both virtually and in person.
• Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals articulating AlphaSenses differentiated and competitive value.
• Data-Driven Mindset: Proactively leverage insights analytics and feedback to anticipate risks highlight wins and strengthen our customers ROI case for AlphaSense
• Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales Support Account Management and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statementswhether on calls or in personand use those insights to shape priorities guide strategy and ensure the customer voice is consistently represented across the organization.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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