Duty Manager (Food & Beverage)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Accor is in partnership with one of the worlds leading airlines manages the Lounge operations at Changi Airport. We are seeking Duty Managers to join our team. The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence operational efficiency and compliance with airport and company standards.
Key Responsibilities
Supervise lounge operations and ensuring a seamless guest experience.
Point of contact for guest concerns and feedback
Coordinate with various teams within the lounge to maintain service standards.
Monitor lounge occupancy cleanliness and service flow making real-time adjustments as needed.
Ensure compliance with airport regulations safety protocols and hygiene standards.
Support staff performance by providing guidance coaching and on-the-spot training.
Handle incidents emergencies and irregular operations professionally and efficiently.
Prepare shift reports and communicate key updates to the Manager and relevant departments.
Assist with staff scheduling inventory checks and operational planning as required
Qualifications :
Experience in Food & Beverage operations in hospitality or airline lounge preferably in a supervisory or managerial role.
Strong leadership communication and problem-solving skills.
Excellent customer service orientation and ability to manage diverse teams.
Familiarity with airport protocols safety standards and guest service systems.
Ability to remain calm and professional under pressure.
Flexibility to work shifts weekends and public holidays.
Additional Information :
- 5 day work week
- 44 hours per week
- Competitive benefits
- Travel-related perks.
- Uniforms provided.
- Training and career development opportunities.
- Supportive and multicultural work environment.
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Management Experience
- POS
- Supervising Experience
- Micros POS
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
