Front Office Associate
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Welcome and greet guests upon arrival providing a warm and professional first impression
- Manage the check-in and check-out processes efficiently ensuring a smooth experience for all guests
- Handle guest inquiries requests and complaints promptly and courteously
- Maintain accurate guest records and manage reservations using our hotel management system
- Collaborate with other departments to address guest needs and resolve issues effectively
- Process payments and handle cash transactions accurately
- Maintain the cleanliness and organization of the front desk area
- Provide information about hotel services local attractions and transportation options
- Assist with administrative tasks including maintaining the front office logbook and shift reports
- Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety
Qualifications :
- Excellent customer service skills with a friendly and professional demeanor
- Strong verbal and written communication abilities
- Proven problem-solving skills and ability to handle challenging situations calmly
- Keen attention to detail and strong organizational skills
- Proficiency in computer systems and hotel management software
- Previous experience in hospitality or customer service preferred
- High school diploma or equivalent required; degree in Hospitality Management a plus
- Knowledge of hotel operations and front office procedures
- Ability to work flexible hours including nights weekends and holidays
- Multilingual skills advantageous
- Team-oriented mindset with a collaborative approach to work
- Ability to multitask and prioritize in a fast-paced environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
