Assistant Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt cordial attention and personal recognition
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability room types accuracy of room count and rate categories
- Maximize occupancy revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
- Liaise closely with the Executive Housekeeper and Head Butler to ensure special guest needs amenities and other room-related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Make a regular check to the front desk area to make sure that it is clean neat and tidy and it has all the important materials and stationeries such as forms informative leaflets and also pens
- Create and schedule shifts for the staffs to make sure that everything is covered and the front desk area has never been empty
- Recruit hire train coach supervise oversee and support the office staffs (receptionists call center agents and security guards are included)
- Make sure that the staffs are able to deliver the accurate and proper customer service within the timely manner
- Make sure that the front office operations are managed according to the standard safety and corporate policies
- Handle and solve complaints as well as specific customer requests
Qualifications :
- 3 years experience in a similar role with experience in a Premium or Luxury Hotel Brand
- Experience leading a team with a strong focus on engagement and developing talent
- You will be professional guest centric innovative flexible and have a true passion for our guest service experience.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
