Resort General Manager
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Job Location:
Lahaina, HI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an inspiring General Manager to lead the heartbeat of our Lahaina resort. This is a high-impact role responsible for fostering a strong service culture elevating owner and guest experiences delivering financial performance and supporting an exceptional workplace for every Team Member.
If you are passionate about hospitality love developing people and thrive in a results-oriented environment we want to meet you.
What Youll Lead & Deliver
- Oversee daily operations across Front Desk Housekeeping Laundry and Maintenance
- Lead coach and develop a cross-functional team while modeling service excellence
- Champion a warm welcoming guest-focused culture across all departments
- Partner with regional leadership on performance goals financial plans and property enhancements
- Maintain high standards for product quality safety and service delivery
- Ensure property compliance with company policies and procedures and communicate expectations clearly
- Support short and long-term strategic planning and improvement initiatives
- Perform additional duties supporting success of the resort
Qualifications :
What You Bring
- 10 years of progressive leadership experience in hospitality or resort operations
- Experience overseeing multiple departments in a fast-paced environment
- Strong financial acumen with proven success in budgeting and profitability
- Hospitality technology knowledge (PMS POS work order/service platforms guest communication tools labor scheduling systems)
- Timeshare or HOA experience strongly preferred
- Bachelors degree in Hospitality Business or related field required
- Additional leadership or hospitality certifications welcome
Skills for Success
- Inspiring hands-on leadership style with strong coaching ability
- Excellent interpersonal and conflict-resolution skills
- Highly organized and detail-focused
- Proactive problem-solver with strong follow-through
- Proficient in Microsoft Office and hospitality software platforms
- Strong ability to work independently while creating a collaborative positive team culture
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
