Strategic Insights and Alignment Manager

Work matters. Its where we spend a third of our livesand the workplace of the future should be a place where people thrive. Thats why we put people at the heart of everything we do.

People matter. Our teams are driven by a passion for learning building and innovating. Whether youre in engineering sales finance or another function every role is designed to create meaningful impact and provide room to grow.

About the role

The COO Office drives operational excellence cross-functional alignment and disciplined execution across ServiceNow. We are seeking an Strategic Insights and Alignment Manager to support and evolve the companys enterprise OKR program and other high-impact COO initiatives. This is a high-visibility individual contributor role that blends strategic thinking operational rigor analytical insight and exceptional communication. You will partner closely with the Director of Enterprise Strategic Programs cross-functional operations teams and senior leaders to drive alignment simplify complexity and accelerate execution across the company.

What you get to do in this role:

Strategic Alignment & OKR Execution

• Support and evolve ServiceNows enterprise OKR framework including planning alignment quarterly reviews reporting and continuous improvement.
• Partner with senior leaders to translate strategy into measurable outcomes and ensure vertical and horizontal alignment across functions.
• Facilitate discussions to clarify objectives identify dependencies resolve misalignments and drive accountability.

Analytics Insights & Performance Reporting

• Collect synthesize and analyze performance data to identify trends insights and recommendations.
• Distill complex performance signals into concise decision-ready insights.
• Partner with Digital Technology and Data Analytics teams to ensure dashboards and performance metrics are designed for clarity accuracy and executive usability.

Executive Communication & Storytelling

• Develop high-quality executive-ready presentations narratives and reports for the COO and senior leadership team.
• Present complex information clearly and persuasively tailoring messaging to different audiences.
• Support leadership reviews and enterprise program updates with clear storytelling and strategic framing.

Program Leadership & Cross-Functional Collaboration

• Lead cross-functional workstreams that underpin the Enterprise OKR program performance management and other COO initiatives.
• Anticipate risks identify interdependencies and keep programs on track through structured repeatable operating mechanisms.
• Influence without authority build strong relationships across the company and promote a culture of operational excellence.

Framework Innovation & AI-Enabled Operations

• Help refine and improve performance and operating frameworks playbooks and best practices.
• Use AI-enabled tools to improve efficiency insights and workflows; explore opportunities to embed AI into performance processes.

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years in business operations strategic planning program management consulting analytics or performance management in a high-growth enterprise or SaaS company.
• Hands-on experience with OKR KPI or performance management programs including alignment facilitation tracking and reporting.
• Strong analytical and problem-solving skills with ability to synthesize data into actionable insights.
• Outstanding written and verbal communication with demonstrated ability to create compelling executive materials.
• A structured detail-oriented and operationally excellent approach to managing programs and deadlines.
• Demonstrated ability to influence without authority and collaborate across complex matrixed organizations.

For positions in this location we offer a base pay of $143600 - $251300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time