Utility Call Center Technician UCCT 25-33348
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Job Location:
Alexandria, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Utility Call Center Technician
Location: Burke VA
Duration: 4 Months
Work Setting: On-Site
Rate: $16.00 per hour
Position Overview
We are seeking a detail-oriented Utility Call Center Technician to provide exceptional customer service and technical support for utility-related inquiries including sanitary sewer and stormwater emergencies. The ideal candidate will communicate effectively with residents businesses and internal/external agencies while managing service requests and coordinating field responses.
Key Responsibilities
Deliver excellent customer service to residents business owners and government agencies in a professional manner.
Answer and respond to phone calls emails and other communication types regarding sanitary sewer and stormwater emergencies and maintenance requests.
Use GIS applications to research locations and ownership of utilities to assist field crews and inform decision-making.
Investigate record create update and close service requests and work orders in the asset management system for Stormwater & Wastewater Management.
Update boards contractor information staff availability and logbooks on a daily/weekly/biweekly basis as directed.
Monitor Pumping Stations Branch (PSB) alarms in SCADA and Scout systems logging personnel entry/exit and relaying alarm status to appropriate teams.
Dispatch inspectors and field crews using county electronic systems recording all necessary details (time location caller assigned inspector etc.).
Maintain knowledge of environmental regulations agency practices policies and available resources to provide accurate information and guidance.
Ensure compliance with reporting procedures for Sanitary Sewer Overflows (SSOs) and complete initial compliance reports.
Required Skills
Accountability: Ownership of outcomes and resolution of customer issues.
Customer Service: Timely respectful and effective support.
Effective Communication: Clear concise verbal and written communication with internal and external customers.
Problem-Solving: Ability to triage varied communications received by the call center.
Flexibility & Resilience: Willingness to work after hours emergency shifts and during inclement weather.
Preferred Skills
Knowledge of wastewater and/or stormwater systems.
12 years of experience with field agencies utilities or technical field support teams.
Experience operating communication equipment in fast-paced environments.
Basic knowledge of Tax Map Grids.
Experience using asset management systems for work orders and maintenance history.
Basic to intermediate skills in GIS applications.
Intermediate proficiency in Microsoft Word Excel and Outlook.
Experience Requirements
Required:
High school diploma or GED.
At least one year of engineering technical support or related experience (or equivalent combination of training and experience).
Preferred:
Ability to train 2032 hours per week during business hours (7:00 AM4:30 PM).
Availability for weekend or overnight shifts (7 AM7 PM or 7 PM7 AM) after training.
Education
Required:
High school diploma or GED.
Preferred:
One year of vocational trade school or one year toward an applied science associates degree.
Additional Information
Physical Requirements
Ability to communicate clearly (oral and written) research information make decisions and input/retrieve data from computers.
Ability to secure the building including walking to verify lock and camera status.
Ability to work 12-hour shifts including nights weekends holidays and administrative leave days.
Ability to sit for extended periods stoop bend and reach as needed.
Must be able to respond on-site to pump station alarms dispatch crews and open secured gates for emergency personnel.
Must be physically and mentally able to use personal protective equipment in outdoor environments (hardhat eye protection hearing protection safety footwear PPE).
For more details reach at or Call / Text at .
About Navitas Healthcare LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Ammonia
- CDL
- Emergency
- Safety Rules
- HVAC
- OSHA
- Safety Procedures
- Routine Maintenance
- Water Quality
- Water Distribution
- Plant Equipment
- Preventive Maintenance
- Air Compressors
