Key Holder (on-call)

The Key Holder responds to tenant requests to unlock their apartment unlocks or locks the community room when applicable conducts basic building safety checks and performs other observation duties as assigned by the Property Manager. The Key Holder must never share or lend the Master Key under any circumstances. The Master Key must remain accessible only to the designated Key Holder and not to any family members. Keys may only be used for authorized CHS purposes as outlined in this role. The Key Holder must notify the Property Manager of any key use immediately and no later than within 24 hours.

This position requires living on site and being available in person or by phone when staff are not on site. It is an oncall position compensated at $16.66 per hour.

Provide lock out service coverage as needed and when available. (It is recognized that the Key Holder will be away from the property at times. A tenant may have to wait to be let into their building and/or apartment if the Key Holder is away from the property.) Responsibly respond to emergencies on the property as should any other responsible tenant.

• Call 911 in case of fire gas fumes life threatening concerns safety issues for residents buildings grounds or other related emergencies.
• NotifyPropertyManager by phone of any incident oremergency situation. If thePropertyManager is not available contact the next management personnelidentifiedon the call list.
• Alert Management to areas of concern eitherobservedor mentioned by other residents.
• Use the Key Holder pass key:
  1. In the case of an emergency.
  2. If a resident locks him/herself out of his/her apartment and requests help to gain entry. Key Holder willaccompanytenant to provide entry. The tenant (or requester must be confirmed to be on the lease prior to providing entryby contacting the Property Manager.
• Unlock/lock Community room forafter hour orweekend reservations.
• Perform light janitorial duties as needed during holiday weekends or when other staff are not availablee.g.clean up spills in public areas if seen.
• If door(s) are found to be unlocked the Key Holder shouldlockitor contact maintenanceand check other doors including the perimeter of the building to ensure they are locked.
• Become familiar with landlord/tenant law and the actions that are permissible for landlords.
• Maintain cooperative relationships with residents.
• Support a positive team-oriented work environment
• Meet and greet propertyvisitorsin a friendly and courteous manner asrequested.
• Communicate or meet with thePropertyManager regularly.
• Maintain good records of Key Holder activity eachday viatimecardwith time in/out and purpose of the work time. Must include unit number and resident name for all lock outs andsimilar details for all other incidents such as location on property residents and guests involved etc.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood bodily fluids and other potentially infectious material. Other exposures could include cleaning supplies chemicals involved in pest control paint and other materials used in building maintenance building temperature fluctuations dust noise and odors. Other working conditions may include interruptions working alone evening or weekend work responding to emergencies and working on-call.

Physical and Mental Acuity Requirements

The requirements described here are representative of those required of an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand custodial and maintenance manuals and apply the concepts.
• Ability to assess maintenance emergencies and make judgments about appropriate immediate and longer-term responses.
• Ability to observe safety rules.
• Ability to drive a vehicle up to 20 feet in length.
• Ability to climb ladders and work in high places.
• Ability to walk kneel climb stand crouch stoop reach push pull and other related activities associated with maintenance work.
• Ability to lift loads not normally exceeding 50 pounds.
• Ability to lift up to 100 pounds together with a team member.
• Ability to handwrite legibly.
• Ability to prioritize multiple tasks and to plan schedule and follow-through on projects.
• Ability to work independently and as a team member.
• Manual dexterity to handle tools make small adjustments etc.
• Ability to work occasionally in poor weather conditions including heat cold rain and snow.

Minimum Qualifications

• Key Holder must live on site and household must meet all criteria to qualify for residency.
• Ability to pay agreed-upon monthly rentin a timely manner.
• Able tomaintaingood standing as a tenant.
• Available outside of regular business hours toassistwith lock outs check buildings and respond to emergencies.
• Must be able tomaintaina positive customer service style and respond to all tenants in a consistently courteous manner.
• Ability to pass criminal background check.
• Commitment to working within the mission goals and values of Catholic Community Services and Catholic Housing Services.

Preferred Qualifications

• Ability to work with individuals fromdifferent backgrounds.
• Professional demeanor and the ability tomaintainprofessional boundaries.

NOTE: The duties of this position and this agreement may be canceled at any time. Reasons for cancellation could include no longer needing the position conflict of interest and/or inability to carry out theabove-mentionedduties.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes behaviors or statements that alienate offend or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases especially where there appear to be long standing institutional patterns of unacceptable behavior or lack of performance.