Software Acceptance Test Engineer

As a Software Acceptance Test (SWAT) Engineer at Thales BUR in Canada you will play a key role in both Build phase testing and Run phase daily support of software deliverables for Thales customers. Your responsibilities include managing deployment packages from Order Engineering (OE) and IPS across SAT PAT and PROD environments ensuring thorough testing and validation during the Build phase. During the Run phase you will monitor and support data processing systems to maintain optimal performance. Additionally you will keep Thales Perso systems aligned with the IPS reference framework maintain and enhance test automation improve real-time monitoring solutions and proactively identify opportunities for system and process improvements.

• Monitoring of system changes before delivered to production including but not limited to:

  • PAT/BCP DP/Monitoring tests;

  • Data Processing on PAT/PROD environment;

  • Validation of reports on PAT/PROD;

  • Monitor/ stress test on PAT environment.

• Support Daily of data processing

  • Monitoring the data processing system

  • Remediation of any issues to ensure Production meets SLA

  • On-Call support during 3rd shift and weekend to support DP system

• Coordination of Root cause analysis on production issue including but not limited to:

• Personalization machine software errors and provide logs to analyze data if necessary to next support Level.

• Support the other Thales Teams to test integrate and validate proprietary Personalization applications in a testing and production environment.

• Enhancing real-time monitoring solutions by adding dashboards and subsequent queries to provide data

• Support/implement Thales Personalization ISO specifications and is PCI-CP (VISA/MC) compliant Working closely with the IT manager and the Security manager to ensure the highest level of security.

• Support/update Personalization machines software certain features of their hardware and how they operate. These systems are compiled but not limited to data processing servers Oracle/MySQL/MariaDB databases card personalization platforms and cryptographic servers

• Research for new solutions to fix frequently issues;

• Work focused on ticket system for the daily support;

• Monitor your activities related with your goals.

• Support if required to be on call to work mandatory weekends when support if needed.

• Ability to create procedures and organize trainings to others teams.

• Ability to understand new technologies and products through training and self-study of specifications and documentation

• Providing support and training to the team and other teams to ensure smooth deployment and integration into the current production process

• Ensuring thorough testing of new data processing software and smart personalization scripts provided by the regional development and R&D team when major changes occur

• Troubleshooting of data processing providing root cause analysis and perform software and scripts when needed to improve the process

• Writing and maintaining proper documentation of all the critical processes and systems

• Work with other teams in projects.

• Team work ability.

• Script/batch deployment..

• SOPs and documentation to control IT assets within the context of PCI requirements and KPIs for server availability/performance.

• Bachelors degree - Computer Science Engineering or equivalent experience

• MS Office - Word Excel Power point Visio Outlook and Skype. ( Advanced level );

• Windows 7 10 Windows Server 2008/2012 server administrator;

• Some knowledge on MSSQL Oracle MariaDB.

• Network setup connectivity test troubleshooting

• Audit ISO OHSAS 18001

• Perso machines ( MX6000/6100 / DC9000/DX5100 Perso Master BH)

• EMV personalization

• Thales Systems (Platform SPI KMS Workestra SMS)

• 3 year of Production experience.

• Good communication organizational and time management skills.

• Fluent in English.

• Goal oriented possess a sense of urgency and capable to work under pressure.

• Willing to work with team members inside/outside the department.

• PL/SQL Programming Course

• T-SQL ( SQL queries );

• Oracle ( SQL queries )

• MS SQL/Oracle/MariaDB database knowledge

• Experience setting up Grafana dashboards

• Must be able to left and carry a minimum of 25lbs.

• Must have the ability to use a variety of hand tools to test/replace PC components

• Must be able to perform repetitive motion with wrists hands and fingers for 6 hours per day (up to ¾ of the day)

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The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents including the following:

Company paid Extended Health Dental HSA Life AD&D Short-term Disability Cancer Care Program travel insurance Employee Assistance Plan and Well-Being program.

Retirement Savings Plans (RRSP DCPP TFSA) with a company contribution and a match to a DCPP with no vesting period.

Company paid holidays vacation days and paid sick leave.

Voluntary Life AD&D Critical Illness Long-Term Disability.

Employee Discounts on home auto and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.