About the Role:

Grade Level (for internal use):

About the Role:

Grade Level (for internal use): 09

About the Role: Assistant Manager Client Services - Credit Support

The Team: The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients & driving product usage. You will manage this team and gain in-depth knowledge of our S&P Global Market Intelligence Product suite.

Responsibilities and Impact: As the face of the organization your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform your knowledge of multiple industries and your expert soft skills honed from working with clients. Additionally youll help identify and develop new associates strengths to set them up for success when they progress to other parts of the commercial organization.

• Develop your leadership qualities by helping associates set and achieve goals that are line with the companys vision. Instil a growth mindset lead by example and lay the foundation for the next generation of leaders within the company.
• Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.
• Oversee a team of associates who are supporting clients of MI and Cap IQ
• Monitor staffing levels throughout the day and adjust as needed phone e-mail chat
• Coordinate scheduling associates with global leads/local management for MI/CIQ coverage
• Take lead on any technical issues that arise & coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)
• Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced concepts
• Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development
• Review and follow-up on actionable surveys received from clients daily
• Assist with onboarding tasks and planning for all incoming new hires
• Partner with Market Intelligence and Cap IQ trainers by assisting with auxiliary training
• Make suggestions regarding product usability presentation and data quality
• Assist with recruiting and hiring

What Were Looking For:

Basic Qualifications:

• Minimum of a Bachelors/College degree in Economics Finance or equivalent
• Strong knowledge in finance and understands the business models of companies within our covered industries
• Excellent written and verbal interpersonal skills strong attention to detail and ability to multitask effectively
• Team-player mentality with strong collaboration skills
• Can independently see projects/initiatives through to completion
• Flexible to changes in a dynamic environment
• Proficiency with the S&P Capital IQ Pro and S&P Capital IQ Platforms

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager