CRM Head

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Were Hiring: CRM Head Hyderabad
Are you a results-driven CRM specialist from the industrial or manufacturing sector Join our team as CRM Head and lead initiatives to enhance customer satisfaction drive retention and boost sales growth. Were seeking someone experienced in customer lifecycle management CRM strategy and cross-functional leadership. Preference will be given to professionals from doors hardware building materials or automobile domains.
Location: Hyderabad
Industry: Industrial/Manufacturing (Doors Hardware Building Materials Automobile preferred)
Key Responsibilities:
Develop and lead effective CRM strategies for customer satisfaction & loyalty.
Manage the CRM team for timely & proactive customer communication.
Coordinate with sales service & operations to deliver an outstanding customer experience.
Analyze customer data to uncover upsell & cross-sell opportunities.
Ensure optimal usage of CRM software/tools.
Set & track customer relationship performance metrics.
Mentor and develop the CRM team.
Requirements:
8 years in CRM roles within Industrial/Manufacturing.
Track record managing end-to-end customer lifecycle.
Excellent MS Office and English communication skills.
Strong complaint resolution style.
Apply today and shape the future of customer relationships in our industry!

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