Front Office Officer

Kampala - Uganda

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Front Office Officer

Department: Administration / Customer Service

Reports To: People and Culture Manager

Location: Kampala Uganda

Job Purpose:

The Front Office Officer serves as the first point of contact for clients visitors and stakeholders. The role is responsible for managing the reception area handling inquiries coordinating administrative support functions and ensuring excellent customer service delivery that reflects the companys professional image and operational efficiency.

Key Duties and Responsibilities:

1. Reception and Customer Service

Welcome and attend to visitors courteously and professionally.
Manage incoming and outgoing calls emails and correspondence.
Provide accurate information about company products and services.
Maintain a visitor log and ensure security protocols are followed.

2. Administrative Support

Handle filing documentation and record keeping for front office activities.
Coordinate office supplies stationery and front desk logistics.
Support the administrative team in scheduling meetings appointments and company events.
Maintain cleanliness and orderliness of the reception area at all times.

3. Customer Relationship Management

Handle customer inquiries complaints and feedback promptly and professionally.
Liaise with the sales and production teams to ensure timely responses to client needs.
Track and follow up on customer quotations orders and deliveries as directed.

4. Communication and Coordination

Disseminate internal communication to relevant departments.
Support the coordination of staff and visitor travel logistics when necessary.
Ensure proper channelling of information and documents between departments.

5. Front Office Record Keeping

Maintain updated contact databases for clients suppliers and stakeholders.
Keep accurate daily records of visitors calls and other front office activities.
Prepare periodic front office and administrative reports.

Key Performance Indicators (KPIs):

Area Indicator Target

Customer Service: Percentage of positive customer feedback 90% satisfaction

Communication : Response time to customer queries Within 24 hours

Record Management : Accuracy and completeness of front office records 100% accuracy

Efficiency : Timely coordination of administrative tasks 95% on-time

Professionalism: Cleanliness and presentation of the reception area Always maintained

Team Support : Responsiveness to interdepartmental requests 90% compliance

Requirements

Job Specifications

Education Diploma in Business Administration Office Management Customer Service or related field.
Experience Minimum of 23 years in a similar front office or administrative role preferably in a manufacturing furniture environment.
Computer Proficiency Excellent command of Microsoft Office Suite (Word Excel Outlook PowerPoint) and experience with office management systems or ERP software is an added advantage.

Key Skills and Competencies:

Strong interpersonal and communication skills (verbal and written).
Excellent customer service orientation and professional demeanour.
Ability to multitask and manage time efficiently.
High level of integrity confidentiality and attention to detail.
Strong organisational and administrative abilities.
Problem-solving attitude and ability to work under minimal supervision.
Neat personal presentation and grooming standards.

Behavioural Attributes:

Courteous and patient with clients and staff.
Reliable punctual and proactive in carrying out duties.
Team player with a positive attitude.
Flexible and adaptable to fast-paced work environments.

Remuneration:

Competitive and commensurate with qualifications and experience.

Job Title: Front Office OfficerDepartment: Administration / Customer ServiceReports To: People and Culture ManagerLocation: Kampala UgandaJob Purpose:The Front Office Officer serves as the first point of contact for clients visitors and stakeholders. The role is responsible for managing the receptio...