Senior Paralegal
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Job Location:
Hourly Salary:
Experience Required:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Senior Paralegal
A leading fintech company is seeking a Senior Paralegal with extensive in-house experience to manage customer disputes regulatory complaints and pre-litigation matters. This position plays a vital role in supporting the legal teams efforts to resolve issues efficiently while protecting the companys interests.
This is a hybrid role based in San Jose CA requiring local candidates only.
Position Overview
The Senior Paralegal will serve as the primary point of contact for managing customer disputes and regulatory matters overseeing investigations and assisting with all stages of litigation. This hands-on role is ideal for a self-starter who thrives in a fast-paced environment and enjoys working cross-functionally with legal compliance and operations teams to drive resolution and efficiency.
Key Responsibilities
Dispute & Case Management: Handle customer disputes pre-litigation matters and regulatory complaints from intake to resolution.
Investigations: Lead internal investigations by gathering records organizing facts and building clear case timelines.
Legal Drafting: Prepare responses to complaints legal holds discovery objections continuance requests and settlement agreements.
Litigation Support: Collaborate with litigation counsel to assist with pleadings motions discovery case management and resolution.
Document Management: Maintain accurate and up-to-date case files tracking deadlines and producing regular reports and metrics.
Process Improvement: Create playbooks templates and procedures to streamline dispute resolution workflows.
Legal Research: Conduct research on non-complex legal issues and provide practical recommendations for action.
Subpoenas & Garnishments: Respond to subpoenas liens and other discovery requests to support the broader legal team.
Cross-Functional Collaboration: Partner with internal stakeholders including customer service payments and risk teams to ensure timely and accurate case handling.
Requirements
Requirements
Required Qualifications
8 years of combined experience in customer dispute resolution and litigation with a focus on pre-litigation case management.
Proven in-house legal experience supporting business operations or compliance.
Strong background in managing investigations evidence collection and fact organization.
Experience working directly with external counsel on litigation and discovery matters.
Bachelors degree or paralegal certification (or equivalent professional experience).
Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and Google Workspace (Drive Docs Sheets).
Familiarity with eDiscovery tools billing systems and invoice management platforms.
Excellent written and verbal communication skills with strong attention to detail.
Ability to handle sensitive information with discretion and sound judgment.
Preferred Experience & Skills
Experience in financial services payments or fintech environments.
Knowledge of regulatory complaint processes and government reporting requirements.
Strong organizational and analytical skills with the ability to manage multiple priorities.
Ability to work independently while contributing to a small collaborative team.
Attributes & Mindset
Highly organized and detail-oriented problem solver.
Demonstrates ownership and accountability in managing case portfolios.
Strong interpersonal and communication skills with customer-facing professionalism.
Curious adaptable and motivated by continuous improvement.
Values integrity collaboration and excellence in all aspects of work.
Benefits
Additional Details
Location: San Jose CA (Hybrid 3 days onsite)
Work Schedule: 9:00 AM 5:00 PM PT
Employment Type: Full-Time
Experience Level: MidSenior
Compensation: $46/hour
Relocation Assistance: Not available
Visa Sponsorship: Not available
Openings: 1
Required Skills:
8 years of combined customer dispute resolution and litigation experience with an emphasis on hands-on pre-litigation dispute resolution.
Required Education:
Bachelors degree or paralegal certification (or equivalent professional experience).
Company Industry
IT Services and IT Consulting
Key Skills
- Legal Drafting
- Proofreading
- Google Docs
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- Case Management
- Legal Research
- Research Experience
- Paralegal
- Filing
- Writing Skills
