Senior Fraud Specialist, Fraud Investigator
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The role
We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.
What youll do:
- Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes escalating cases for further review as needed.
- Serve as a liaison between Omni and Fraud Investigations.
- Will support Omni when necessary to ensure SLA is met across multiple product lines
- Execute thorough investigations to confirm fraud and define appropriate next steps.
- Research and gather information engaging with members third parties and/or financial institutions as necessary to clarify applicant statements.
- Safeguard the institution against fraud-related financial losses.
- Ensure strict compliance with departmental standards and established processes.
- Contribute to a culture of accountability collaboration agility innovation and excellence.
What youll need:
- 2-3 years of direct fraud experience is mandatory.
- In-depth knowledge of SoFi products and operational processes.
- Demonstrated ability to establish strong peer relationships and communicate effectively with leadership and external partners.
- Strong detail-oriented written communication skills.
- Excellent time management and organizational skills.
- Demonstrated ability to adapt quickly to a fast-paced environment.
- Proficiency in Google Workspace applications (Sheets Docs Slides etc.).
- Comprehensive understanding of bank operations industry trends best practices and relevant federal and state banking regulations.
- Strong knowledge of Standard Operational Procedures and a process-oriented approach.
- Exceptional critical thinking and problem-solving skills to make independent well-supported judgmental decisions based on research.
- High degree of responsibility ownership and accountability for work outcomes.
- Thrive in a dynamic and team-focused work environment.
Required Experience:
Senior IC
Key Skills
- Risk Management
- Bank Secrecy Act
- Fraud
- PCI
- Law Enforcement
- Banking
- Business Management
- Regulatory Reporting
- Analysis Skills
- Customer Support
- UCC Law
- RMF
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
