IT Solutions Analyst CRM

Plattsburgh, NY - USA

Yearly Salary: USD 80000 - 120000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The IT Solutions Analyst is responsible for developing and integrating application services and features that support the organizations global strategy and vision with focus on customer experience and relationship management. This role translates business needs into scalable value-driven technical solutions ensuring alignment with enterprise goals and desired outcomes. The solutions analyst collaborates with teams to configure implement and optimize application services that enhance operational efficiency support innovation and drive continuous improvement.

RESPONSIBILITIES

Design and configure value-driven application features and functionalities that align with business needs.

Develop and implement technical solutions including hotfixes and bug resolutions ensuring minimal disruption to operations.

Integrate emerging technologies and innovations into solution engineering to maintain modern relevance and scalability.

Collaborate with operational teams to coordinate and execute feature and service releases.

Support the planning and execution of feature implementations across other global solutions teams.

Coordinate technical service changes in alignment with IT service management practices.

Compose and maintain detailed application service documentation including system diagrams and user manuals.

Requirements

Required:

Bachelors (BAS) degree in Information Technology Business Technology or a related field or equivalent experience

5 years of senior-level experience designing developing and administering enterprise-level IT solutions

Hands-on experience with Customer Relationship Management (CRM) systems and concepts

Strong verbal and written communication skills

Fluent in the English language (both written and spoken)

Experience with Advanced technical administration and design for enterprise solutions

Demonstrated ability to work in a structured process-driven environment

Commitment to following established policies procedures and standards

Strong interpersonal skills with the ability to work both independently and within cross-functional teams.

Strong project management skills with the ability to manage multiple tasks and priorities simultaneously.

Ability to travel both domestically and internationally.

Preferred:

Salesforce Certified Advanced Administrator Certification

ITIL 4 Foundations certification

AgilePM Foundation

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder
Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.

#SSIND

Salary Description

$80000 - $120000/year depending on experience

Required Experience: