Payments Performance Strategist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripes merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers large and small by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What youll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including card network costs acceptance fraud and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales deploying your knowledge to differentiate Stripe to win deals and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Lead discussions with existing and prospective merchants and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies.
• Gather and build on Stripes wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripes customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripes product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings

Who you are

Minimum requirements

• 8 years of experience in payments or operations at a leading technology company or consultancy in the payments industry.
• Ability to speak and write Mandarin (full professional proficiency) is required as youll be engaging with stakeholders from large and complex Chinese-based merchants.
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Strong data processing and analytical skills.

Preferred qualifications

• Experience with SQL dashboard building modeling or reporting
• Understanding of card network rules and regulations local payment methods and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders