Technical Support Specialist (TSS) – Dairy Automation
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Technical Support Specialist you will be a key member of Lely Australias support team providing advanced technical expertise to our Lely Center network and dairy farming customers across Australia and New Zealand. You will support the performance of Lelys cutting-edge automation systems especially the Lely Astronaut robotic milking solution ensuring reliability uptime and continuous improvement.
This role is an excellent progression opportunity for an experienced dairy technician who is ready to move into a more specialized high-impact support role with broader exposure and responsibility.
- Provide second-line technical support for Lely automation and milking systems.
- Troubleshoot and resolve advanced technical issues escalated by field technicians.
- Deliver clear timely support and solutions across the Lely Center dealer network.
- Collaborate with global product experts and R&D to drive continuous improvement.
- Assist in training and upskilling technicians and advisors across Australia and New Zealand.
- Ensure all service support adheres to Lelys high standards of quality and performance.
Why This Role Is a Great Next Step
- Move from field-level work into a specialist technical role with broader influence.
- Work with global experts and advanced automation technologies.
- Build a career pathway into technical leadership product expertise or international roles.
- Join a team where your dairy technician experience is recognized valued and expanded.
Qualifications :
You are an experienced dairy or agricultural technician who understands the day-to-day realities of dairy farming and has hands-on experience working with milking systems or automation technology. You are now looking to take the next step in your career supporting a wider network tackling more complex technical challenges and contributing to innovation in dairy automation.
You bring:
- Hands-on experience as a dairy technician ideally in robotic milking conventional milking systems or dairy automation.
- Strong understanding of dairy farm operations herd routines and the needs of farmers.
- Proven technical troubleshooting and diagnostic ability both in the field and remotely.
- Excellent communication skills able to support coach and guide Lely Center technicians.
- A collaborative approach comfortable managing complex cases and escalating when required.
- Flexibility for participation in an on-call support roster.
- Willingness to travel for on-site support and training (state interstate and international).
Additional Information :
- Be part of a global leader in dairy innovation.
- Work with cutting-edge automation technology that is shaping the future of farming.
- Join a supportive team where your technical expertise truly makes a difference.
- Continuous development opportunities with training and career growth.
- Company carlaptop phone.
- Annual salary of $80-90k where we like to see room for growth.
If youre passionate about dairy farming thrive on solving technical challenges and want to contribute to sustainable farming solutions wed love to hear from you.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Lely, opgericht in 1948, richt al zijn inspanningen op het creëren van een duurzame, winstgevende en aangename toekomst in de landbouw. Rondom de koe ontwikkelt het bedrijf hoogwaardige robotica en datasystemen die het dierenwelzijn, de flexibiliteit en de productie op melkveebedrijve ... View more
