Permits & Reception Support Officer

• This is your moment to shine while representing the NRMA Group and making a lasting impression on everyone you meet. 
• Enjoy a friendly collaborative team with opportunities to develop your skills across administration customer service and office operations 
• Enjoy a wide range of NRMA benefits including discounts on travel fuel shopping and entertainment! 

What Youll Do 

Were seeking a Permits & Reception Support Officer who thrives in a professional environment and loves providing exceptional customer service to both internal and external stakeholders.   In this permanent full-time role you will primarily involve processing International Drivers Permits (Licenses) (IDPs) and ensuring efficient distribution to our customers.  As a key member of our concierge team you will also be the friendly face of welcoming and assisting our customers and employees at front reception handling telephone enquiries and performing a range of administrative tasks as required.  

Your responsibilities will include but are not limited to: 

• Process IDP including creating logging and accurately recording permit numbers in the AAA portal 
• Assist IDP customers on-site manage returned permits and coordinate with the mailroom and the Permits team at our Gosford office for re-mailing and troubleshooting 
• Monitor and maintain IDP consumables and escalate replenishment needs as required 
• Track daily processing volumes customer enquiries and escalations providing regular updates to the Product Owner 
• Cover reception and mail room duties as required answering phones greeting visitors and assisting employees and customers to ensure a seamless service for everyone who walks through our doors  
• Complete ad hoc administrative tasks support the team as required 
• Handle sensitive customer data with care and uphold privacy standards.  

What Youll Bring 

• Experience in customer service administration or reception roles 
• Strong attention to detail and confidence using data entry systems or customer portals 
• Ability to work autonomously and manage daily responsibilities with minimal supervision 
• Top-notch communication skillsin person on the phone and via email 
• A proactive reliable and solution-focused mindset 
• A team player whos happy to pitch in across different functions (reception mailroom and permits) wherever needed and always ready with a smile. 

Please note for internal purposes the position title will be Customer Service & Permits Officer. 

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!   

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities  
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more  
• Discounts on a range of NRMA personal insurance products including car home & travel 
• Grow progress or relocate your career and move around the NRMA Group or different locations with us. 

Know You Belong  

Were for inclusion diversity and representing the members guests customers and communities we serve.  Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team. 

As part of our recruitment process successful applicants will be required to complete pre-employment checks.

Join the NRMA and grow your career with us.  Apply now we cannot wait to hear from you or visit our careers site to find out more! 

Remote Work :

No

Employment Type :

Full-time