Laundry Operations Manager

Jasper - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Laundry Operations Manager is an integral role within our hotel reporting to the Director of Housekeeping and overseeing the laundry operations by leading 20 - 30 colleagues who process and cater to the laundry needs of the 446 guest room resort including spa recreational facilities golf course multiple F&B outlets and external contracts. The standards and values you model as the Laundry Operations Manager will inspire our team and ensure our guests & colleagues have a memorable experience.

Your Job Duties Include:

Managing day-to-day operations of the laundry department ensuring quality standards and meeting the expectations of our guests and colleagues on a daily basis.
Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards policies and procedures
Effectively and accurately manage payroll and departmental expenses of the Laundry Department within budgeted and forecasted guidelines.
Effectively lead employee relations within the laundry department
Conduct monthly communication meetings attend hotel meetings as required and ensure effective employee performance management standards are met.
Maintain a motivated and engaging team by actively working and following up on colleague engagement and well-being.
Maintaining an environment that promotes the Health Wellness and Safety of both Colleagues and Guests
Promote team work within the department and ensure strong interdepartmental relationships are maintained
Oversee all aspects of talent acquisition and internal mobility from recruitment and interviews to hiring and promotions within the laundry department.
Train coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
Work closely with the resorts Engineering team to uphold a preventive maintenance program and ensure prompt completion of all equipment repairs as needed
Ensure the prompt courteous pick-up and delivery of guest laundry deliver service according to the Fairmont LQA & Forbes Standards
Maintaining a strong relationship with the year round and seasonal laundry contracts in the Town of Jasper
Work closely with the Director of Housekeeping & Director of Rooms to prepare & monitor the annual Laundry operating budget including revenue streams labour costs and operating supplies
Perform linen inventories and manage par levels to ensure adequate inventory is available to meet operational demands
Develop and execute capital projects related to the laundry facility in collaboration with the Director of Housekeeping / Rooms
Adhere to the hotels vehicle handling and safety policies while driving hotel vehicles
Engage actively in hotel committees as required
Ensuring existing environmental initiatives are adhered to and new and innovative environmental opportunities are implemented
Other duties as assigned

Qualifications :

Your experience and skills include:

Minimum of 3-5 years leadership experience preferably in a Laundry or Housekeeping environment
Knowledge of laundry equipment and cleaning products an asset
Strong organizational and administration skills
Excellent communication skills both written and verbal
Ability to work in a fast paced diverse environment
Knowledge of the Property Manager System / Opera and other operating systems an asset
Excellent problem solver and decision maker

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

#CWMRLeadership

Remote Work :

Employment Type :

Full-time

Your Job Duties Include:

Managing day-to-day operations of the laundry department ensuring quality standards and meeting the expectations of our guests and colleagues on a daily basis.
Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards policies and procedures
Effectively and accurately manage payroll and departmental expenses of the Laundry Department within budgeted and forecasted guidelines.
Effectively lead employee relations within the laundry department
Conduct monthly communication meetings attend hotel meetings as required and ensure effective employee performance management standards are met.
Maintain a motivated and engaging team by actively working and following up on colleague engagement and well-being.
Maintaining an environment that promotes the Health Wellness and Safety of both Colleagues and Guests
Promote team work within the department and ensure strong interdepartmental relationships are maintained
Oversee all aspects of talent acquisition and internal mobility from recruitment and interviews to hiring and promotions within the laundry department.
Train coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
Work closely with the resorts Engineering team to uphold a preventive maintenance program and ensure prompt completion of all equipment repairs as needed
Ensure the prompt courteous pick-up and delivery of guest laundry deliver service according to the Fairmont LQA & Forbes Standards
Maintaining a strong relationship with the year round and seasonal laundry contracts in the Town of Jasper
Work closely with the Director of Housekeeping & Director of Rooms to prepare & monitor the annual Laundry operating budget including revenue streams labour costs and operating supplies
Perform linen inventories and manage par levels to ensure adequate inventory is available to meet operational demands
Develop and execute capital projects related to the laundry facility in collaboration with the Director of Housekeeping / Rooms
Adhere to the hotels vehicle handling and safety policies while driving hotel vehicles
Engage actively in hotel committees as required
Ensuring existing environmental initiatives are adhered to and new and innovative environmental opportunities are implemented
Other duties as assigned

Qualifications :

Your experience and skills include:

Minimum of 3-5 years leadership experience preferably in a Laundry or Housekeeping environment
Knowledge of laundry equipment and cleaning products an asset
Strong organizational and administration skills
Excellent communication skills both written and verbal
Ability to work in a fast paced diverse environment
Knowledge of the Property Manager System / Opera and other operating systems an asset
Excellent problem solver and decision maker

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

#CWMRLeadership

Remote Work :

Employment Type :

Full-time

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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