German Speaking Customer Support Agent Gaming Industry
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Support Agent Gaming Industry
Why this opportunity stands out
Join a global leader in customer experience within the gaming and betting industry based in Varna. Use your German language skills to provide top-tier support work with a vibrant community and build your career in a dynamic multilingual environment.
What youll be doing
- Serve as the first point of contact for German-speaking customers via chat and email (voice and social media may be added later)
- Assist with account setup verification login issues financial transactions bonus requests and navigation of the platform
- Solve technical and service-related problems quickly ensuring customer satisfaction and adherence to compliance rules
- Build trust and maintain long-term relationships through respectful empathetic clear communication
- Gather customer feedback and partner with internal teams to refine processes raise quality and enhance the user experience
- Work shifts including weekends or nights and support a fast-paced high-energy team environment
What were looking for
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Native-level German and advanced English (both written and spoken)
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Interest in the gaming industry (and/or sports) to relate to customer needs
- Strong empathy active listening and ability to personalize customer interactions
- Problem-solving mindset quick decision-making comfortable with compliance and business rules
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Proficient with MS Office and ready to learn new digital systems
- Prior experience in a customer-facing role (call-centre chat BPO) is preferred
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Willingness to work in shifts and provide great support when needed
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EU citizenship or valid Bulgarian work permit is required
What youll get
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Permanent full-time contract in Varna Bulgaria
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Competitive salary and performance-based incentives
- Relocation support: paid accommodation to start travel reimbursement and an exciting location
- Multicultural inclusive team and a vibrant work environment near the coast
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Training learning opportunities and strong career-growth potential
Your next step
If youre a German-speaker who thrives on helping users loves gaming or digital platforms and wants to accelerate your career in a global team then this is for you.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
