German Customer Support Specialist in Lisbon NO Nights Shifts

Cascais - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Your Career in Customer Support Specialist!

Join a lively people-focused team where empathy professionalism and top-tier service guide every conversation. If youre proactive detail-driven and truly enjoy helping others this role could be a great match for you.

Role Overview:

As a Customer Support Specialist youll be the first point of contact for customers handling requests by phone email and live chat. Your mission is to provide clear information solve problems efficiently and ensure every customer has a smooth positive experience.

Key Responsibilities:

Communicate with customers in a friendly professional way via phone email and chat
Handle a wide range of inquiries from service questions and account support to basic troubleshooting
Guide customers through solutions address concerns and ensure they feel heard and supported
Record cases accurately and keep detailed up-to-date interaction logs
Escalate complex or sensitive issues according to established procedures
Collaborate with internal teams to deliver quick accurate resolutions
Consistently meet quality targets and response-time expectations
Keep current on product updates company policies and support best practices to maintain excellent service

Requirements:

Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

Attractive Salary: Competitive compensation that values your skills
Performance Bonus: Recognizing your achievements
Meal Allowance: Covering your daily meals
Transportation Support: Assisting with commuting costs
Health & Life Insurance: Comprehensive protection for your well-being
Relocation Package: Assistance to make your move smooth and stress-free
Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!

Start Your Career in Customer Support Specialist! Join a lively people-focused team where empathy professionalism and top-tier service guide every conversation. If youre proactive detail-driven and truly enjoy helping others this role could be a great match for you. Role Overview: As a Customer Sup...

Start Your Career in Customer Support Specialist!

Role Overview:

Key Responsibilities:

Communicate with customers in a friendly professional way via phone email and chat
Handle a wide range of inquiries from service questions and account support to basic troubleshooting
Guide customers through solutions address concerns and ensure they feel heard and supported
Record cases accurately and keep detailed up-to-date interaction logs
Escalate complex or sensitive issues according to established procedures
Collaborate with internal teams to deliver quick accurate resolutions
Consistently meet quality targets and response-time expectations
Keep current on product updates company policies and support best practices to maintain excellent service

Requirements:

Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us: