Medical Administrative Supervisor

Medical Administrative Assistant (MAA)

Location: Convivio Health
Status: Full-Time
Reports To: Clinic Operations Leadership

About Convivio Health

Convivio Health is a multidisciplinary rehabilitation and occupational medicine practice dedicated to providing exceptional care with hospitality compassion collaboration and excellence. We take pride in creating a supportive environment for patients and staff while delivering high-quality clinical services.

Position Summary

The Medical Administrative Assistant (MAA) plays a vital role in ensuring a smooth welcoming and efficient patient experience. This position requires a highly skilled administrative professional with strong experience in healthcare front-office operations private insurance processes and complex scheduling. The MAA will support daily clinic operations including managing patient flow coordinating schedules for three physicians and representing Convivio Health with professionalism and empathy at all times.

Benefits

Comprehensive Insurance: Medical Dental Vision Life Insurance and Flexible Spending Account (FSA)
401(k): 4% company match
Paid Time Off: 4 weeks of PTO
Work Schedule: MondayFriday with free parking
Modern Facilities: Recently renovated clinic with private offices treatment rooms meeting spaces and an employee-only gym
Additional Benefits: Pet insurance wellness fund and Continuing Education fund (certain restrictions apply)

Key Responsibilities

Front Desk & Patient Experience

• Greet check in and check out patients while maintaining a warm welcoming environment.
• Manage patient flow to ensure timely provider appointments.
• Answer multi-line phones respond to voicemails and route calls appropriately.
• Provide concierge-level customer service aligned with Convivio Healths mission and values.

Scheduling & Coordination

• Manage complex scheduling for three physicians ensuring accuracy efficiency and responsiveness to patient needs.
• Coordinate appointment types visit lengths follow-ups and special accommodations.
• Communicate schedule changes in real time to clinical staff and providers.
• Maintain awareness of clinic capacity patient volume and provider availability.

Insurance & Administrative Duties

• Verify all private insurance plans benefits and eligibility prior to appointments.
• Ensure correct documentation for referrals authorizations and required forms.
• Collect and post copays deductibles and other patient-responsibility payments.
• Maintain accurate patient records in the EHR and uphold HIPAA standards.
• Process medical releases forms and other administrative requests.

Operational Support

• Manage daily front desk workflows including inbox processing appointment reminders and task delegation.
• Assist with onboarding new patients and ensuring forms are complete prior to visit.
• Collaborate with clinical operations and billing teams to resolve issues quickly.
• Support special projects or administrative needs as assigned by leadership.

Qualifications

• Minimum 10years of experience in a healthcare front-desk or medical administrative role required.
• Minimum of 3 years of supervisory experience in medical administration.
• Strong knowledge of private insurance scheduling systems and clinic operations.
• Proficiency with electronic health records (EHR) and standard office software.
• Excellent communication customer service and problem-solving skills.
• Ability to multitask in a fast-paced team-oriented environment.
• Professional friendly and consistent with Convivio Healths culture of hospitality and excellence.

Convivio Health is proud to be an equal opportunity employer. We prohibit discrimination in all aspects of employment based on race color religion sex national origin age disability or any other characteristic protected by law. Background checks are part of our hiring process.

Apply today and build the next chapter of your career with us.

Required Experience:

Manager