Customer Service Rep II

Work Schedule

Environmental Conditions

Job Description

Job Description Customer Service Representative

When youre part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Who You Are

• A problem solver who thrives in a fast-paced collaborative environment.
• Detail-oriented with strong organizational skillsyou manage multiple priorities with confidence.
• A customer advocate who communicates clearly and builds trust quickly.
• Adaptable resourceful and proactiveyou see challenges as opportunities to improve.

What You Bring

• Education: High School Diploma or equivalent required. Associates or Bachelors degree preferred or equivalent experience.
• Experience: 2 years in customer service order management or account coordinationideally within life sciences diagnostics or a related industry.
• Technical Skills: Proficiency in SAP Salesforce Esker and Microsoft Office Suite (Excel Outlook Teams).
• Communication: Strong written and verbal communication skills with a focus on clarity empathy and responsiveness.
• Ability to read and speak French would be preferred.

This role ensures seamless order management accurate scheduling and exceptional customer communication to maintain Thermo Fishers service excellence and reliability.

The successful candidate will manage complex and recurring orders serve as a key liaison between internal teams and customers and proactively address order status product availability and service concerns.

Key Responsibilities

• Process and manage complex customer orders including recurring and scheduled shipments ensuring 100% order accuracy and on-time delivery.
• Maintain direct communication with monitored accounts via phone and email to address inquiries resolve issues and provide updates.
• coordinating with Sales Operations and Technical teams.
• Conduct regular account touchpoints including:
• Prepare and send weekly backorder reports product availability updates and shipment status reports.
• Utilize systems including SAP Esker Salesforce and internal databases for order tracking entry and reporting.
• Support Sales Associates with order changes escalations and custom requests.
• Manage incoming customer care calls and ensure timely response and documentation.
• Collaborate with cross-functional teams to ensure service-level compliance and customer satisfaction.
• Proven ability to manage monitored or strategic accounts and handle complex high-volume orders.
• Technical Skills: Proficiency in SAP Salesforce Esker and Microsoft Office Suite (Excel Outlook
  Teams).
• Strong data tracking reporting and order documentation skills.

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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