Junior IT Support Specialist

Introduction

At Deighton Associates Ltd. we dont just build asset management software were redefining the industry. As a leader in innovative solutions we offer a workplace where challenge meets opportunity and where your career can grow alongside your ambitions.

Rooted in our dCOREvalues we strive to be better every day earn trust through our actions invest in meaningful relationships own what we do get things done with excellence and remain fiercely committed to our clients success.

Whether youre a student recent grad seasoned professional or someone ready to take on a new challenge in a dynamic and growing industry we have a place for you.

Company Overview:

Deighton Associates Ltd. is a global leader in infrastructure asset management software dedicated to helping governments and transportation agencies make smarter data-driven decisions. With its flagship platform dTIMS Deighton empowers clients to manage roads bridges and other critical assets with precision and long-term sustainability in mind. Backed by decades of innovation and a collaborative team culture Deighton is trusted by organizations worldwide to deliver impactful future-ready solutions. Join a team that thrives on open communication collaboration and celebrating wins togetherwhere your contributions are valued and your growth is supported every step of the way!

Job Summary:

We are seeking a motivated and enthusiastic Entry-Level IT Support Specialist to join our growing IT team. This role is perfect for a recent graduate with an IT-related degree or someone with 1-3 years of experience in a similar role. You will be responsible for providing both hands-on and remote technical support to our users assisting with networking Wi-Fi and end-user hardware deployments and contributing to the general administration of our Microsoft 365 and Azure environments. Opportunities for both vertical and lateral growth and upskilling.

Key responsibilities:

• Provide first-level technical support to end-users via phone email and in-person addressing hardware software and network issues.
• Troubleshoot and resolve technical issues related to desktops laptops printers and other peripherals.
• Assist with the deployment configuration and maintenance of computer hardware and software.
• Manage user accounts and permissions within Microsoft 365 and Azure Active Directory.
• Contribute to the administration and maintenance of our Microsoft 365 environment including Exchange Online SharePoint Online and Teams.
• Assist with basic Azure administration tasks such as virtual machine management and resource monitoring as well as backup and recovery configuration and testing.
• Maintain timely and quality interactions with Zendesk ticketing system
• Create and improve documentation of technical issues and their resolutions in our knowledge base.
• Follow established IT procedures and best practices.
• Participate in IT projects such as software upgrades and hardware deployments.
• Escalate complex issues to senior IT staff as needed.
• Compliance with ISO 27001 and related controls

Skills:

• Strong understanding of computer hardware software and networking concepts.
• Experience with Microsoft Windows operating systems.
• Familiarity with Microsoft 365 applications (e.g. Outlook Word Excel PowerPoint Teams).
• Basic knowledge of Azure Active Directory and cloud computing concepts.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Supporting Production and Development Environments.

What does Deighton Provide

• Competitive compensation vacation and personal time group benefits
• In-house executive Chef Lunch meals prepared and provided 5 days a week.
• A supportive team that encourages and supports professional growth.
• Located in Whitby Ontario- Right off the 401 in the heart of Durham Region
• Company and department employee social events gaming stations in-office
• Working on meaningful and impactful work.
• Matching Group RRSP contributions
• Roll Over Vacation
• Summer golf lessons for beginners
• On-Site parking

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Required Experience:

Junior IC