About the Role:

Grade Level (for internal use):

The Team:The Customer Insights and Commercial Analytics team is a high-impact function operating at the intersection of business intelligence customer experience and commercial strategy. We partner with leaders across the division to transform complex data into actionable insights accelerating revenue growth and margin expansion. Our work is critical to shaping the future of how we serve our global customers through innovation in AI automation and advanced analytics.

The Impact:As the Manager of AI Tools & Automation you will be a key driver of innovation within the Customer Experience organization. You will lead the charge in harnessing the power of artificial intelligence including the latest GenAI technologies to automate processes unlock new insights and create significant business value. Your work will directly enhance operational efficiency and shape the next generation of intelligent tools for our business.

Whats in it for you:

• Spearhead transformative AI and automation projects from conception to implementation.
• Gain hands-on experience with cutting-edge GenAI technologies and apply them to solve real-world business challenges.
• Build and lead a specialized team focused on the rapidly evolving field of AI and automation.
• Present innovative solutions and their business impact to senior leadership influencing the technological direction of the organization.

Responsibilities:

• Lead and oversee AI and automation projects that create efficiencies and provide insights to support the Customer Experience organizations strategic initiatives.
• Drive the adoption and integration of the latest GenAI technologies to solve business challenges and unlock new capabilities.
• Develop and implement advanced AI/ML models and automation solutions to drive smarter business decisions.
• Collaborate with cross-functional teams to identify automation opportunities and deliver scalable high-impact AI solutions.
• Mentor and guide team members fostering their professional growth in the fields of AI and automation.
• Present project outcomes findings and strategic recommendations to senior leadership and key stakeholders.

What Were Looking For:

• Bachelors degree in computer science AI Data Science or a related technical discipline with 7 years of relevant professional experience.
• Strong proficiency in programming languages such as Python or R and hands-on experience with AI/ML frameworks (e.g. TensorFlow PyTorch) and GenAI models.
• Deep understanding of machine learning algorithms predictive modeling statistical analysis and automation techniques.
• Proven leadership skills with experience managing technical teams and collaborating effectively in a global environment.
• Excellent communication skills with a demonstrated ability to explain complex AI concepts and their business value to non-technical audiences.
• A strategic mindset with strong problem-solving skills and the adaptability to navigate a fast-paced dynamic environment.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager