Team Lead (FintechFincrime)

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer:At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. We need your full concentration because its time to imagine what its like being a Team Leader. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles coaching sessions and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that your team will be able to deliver a superior customer experience - which is the main thrust of your department. If you have previous experience working on the phone email and live chat customer support roles then thats a plus in your favor. If youre familiar with E-Commerce ZenDesk or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.

Your Mission

• Verifying customer and business identities (KYC and KYB)
• Transactions monitoring
• Work with requests from partner banks
• Reporting Suspicious Activities Reports (SARs) to the Chief Compliance Officer
• Another key task is adhering to internal procedures and achieving performance metrics aiming to excel in key performance indicators like processing time and accuracy.

Your Profile

• Quick to learn and enthusiastic about acquiring new insights and skills.
• Proficiency in English is required.
• Knowledge of global AML/CTF practices
• Proficiency in KYC.
• Experience with Transactions monitoring/EDD process.
• Willingness to cover both weekend and night shift.

Good to have

• Solid understanding of financial services and their regulatory framework.
• Proficiency in KYB processes.
• Previous experience in FinTech or startup environments is highly beneficial.

How We Partner To Protect You:TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.