AC India Business Services Delivery Risk & Quality Manager

PwC Professional skills and responsibilities for this manager role include but are not limited to:

Leadership and Communication

• Foster an inclusive environment where everyones voice is valued including quieter team members

• Initiate open and candid coaching conversations at all levels

• Demonstrate the ability to switch between big picture thinking and managing relevant details

• Anticipate stakeholder needs and proactively develop and discuss potentialrisk & qualitysolutions

• Cultivate an environment that promotes thesynergybetween people and technology enabling them to achieve more together

• Navigate the complexities of cross-border and diverse teams and engagements

• Initiate and lead open conversations with teams and stakeholders to build trust

• Align with the organizations vision and strategyfacilitatingthe translation of these into actionable initiatives

• Support theRisk &Quality Leader in managing a portfolio of strategic initiatives projects and programs providing leadership and management input where needed

• Assistin managing and coaching a team of professionals ensuring their involvement in all Business Services matters as appropriate

• Helpestablishand clarify priorities for the team supporting efficient and effective execution

• Uphold the firms code of ethics and business conduct

Risk &Quality Management and Technical Expertise

• Apply knowledge and experience in project management business processes risk assessment and quality management

• Support the identification assessment and monitoring of business risks thatimpactquality and operational delivery

• Assistin developing and implementing risk mitigation strategies and controls to minimize potential impacts on service quality and business continuity

• Demonstrate strong presentation skills including the ability tofacilitategroups and other Leads towards commonobjectivesrelated to risk and quality

• Support the development and execution of quality and risk management policies procedures and frameworks

• Collaborate with cross-functional teams toestablishquality standards risk thresholds metrics and goals for projects and initiatives

• Assistin conducting regular quality audits risk assessments and compliance reviews toidentifyareas for improvement and ensure adherence to quality and risk standards

• Drive adoption of best practices tools and methodologies for quality assurance and risk management across the organization

• Develop andmaintainquality and risk metrics andreportingmechanisms to track and communicate performance and risk status to stakeholders

• Help lead root cause analysis corrective action processes and risk response plans to address quality issues and operational risks and prevent recurrence

• Stay updated with industry trends emerging technologies regulatory requirements and risk management frameworks to drive continuous improvement in quality and risk practices

Preferred Knowledge/Skills:

• Minimum of 5 years ofdirectly relatedexperience

• English fluency - both oral and written -

• Strong knowledge of quality management and risk management principles methodologies and tools including Quality Management Lean Six Sigma Risk Identification and Mitigation and Customer Experience

• Experience in supporting a team of quality and risk professionals

• Excellent analytical and problem-solving skills with the ability to drive root cause analysis and implement effective corrective and risk mitigation actions

• Proventrack recordof successfully supporting quality and risk initiatives and driving continuous improvement

• Knowledge of industry standards regulations and risk frameworks related to quality and risk management such as ISO CMMI SOC COSO and ISO 31000

• Experience preferably in a consulting or professional services environment

• Experience in effectively collaborating and communicating with local leaders onshore leaders stakeholders and team members acrossdifferent locations

• Strong interpersonal and relationship-building skills toestablishand maintain effective working relationships with diverse stakeholders

• Ability to navigate and manage relationships in a global and matrixed organization

• Experience in working with cross-functional and geographically dispersed teams to drive quality and risk initiatives and achieve common goals

• Knowledge of cultural nuances and ability to adapt communication and collaboration styles accordingly

• Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities

• Ability to effectively manage and resolve conflicts or disagreements in a constructive manner

• Excellent presentation and facilitation skills to effectively communicate quality and risk strategies initiatives and results to diverse audiences

This Manager role offers a unique opportunity to support and partner closely with the Risk & Quality Leader delivering impactful quality management and risk mitigation results that enable PwCs Global Business Services operations to achieve world-class standards and robust operational risk oversight.