Senior Claims Assessor

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

This role involves managing life accident medical claims supporting agent inquiries and contributing to mini projects and process enhancement. The ideal candidate will bring strong analytical skills a customer first mindset and a solid understanding of claims operations.

Responsibilities

• assess and process life accident and medical claims in a timely and accurate manner

• handle agent inquiries with professionalism and empathy

• participate in mini projects to improve claims efficiency and service quality

• collaborate with internal teams to ensure smooth claims operations

• provide training or guidance to junior staff when required

Requirements

• Bachelors degree in insurance healthcare or related field prefer

• Min. 3-5 years of relevant experience in claims handling

• Professional insurance qualifications (e.g. FLMI AIC) preferred

• Familiar with regulatory requirements and compliance standards

• Strong knowledge of life accident and medical claims processes

• Excellent communication and interpersonal skills for agent interaction

• Detail oriented with strong analytical and problem solving abilities

• Ability to manage multiple tasks and meet deadline

• Proficiency in MS office and claims systems

• Team player with a proactive attitude

We offer 5-day work attractive salary MPF group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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