Home Operations Representative

Home (Customer Operations) Advisor

Are you looking for a new opportunity to develop a career in the world of Insurance We have an opening for a Customer Representative in our Home insurance department.

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 08:00 19:00. Please speak to the recruiter regarding further flexibility including potential weekend hours.

Training: The onboarding training period runs for 8 weeks and takes place face to face in the office. You will attend training daily in the office until week 12 as you embed your knowledge and develop your skills to service our customers. Once you complete your training and showcase your competence in supporting our customers your Leader will endorse you to work in a Hybrid environment

Our approach to Hybrid Working: With hybrid working you have more flexibility as you usually only are to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is 25150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks the salary will automatically increase to 25500. There will be opportunities for further salary progression to 27500 which can be achieved in as little as 12-months with the right focus on personal development.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from the train station.

At Hastings Direct we have a simple ambition to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that speaking to thousands of customers every day and delivering the high-quality insurance service they deserve. Join our Customer Service team and youll play a key role in that service helping customers to make changes to their policies dealing with complaints and making sure they have the right cover.

Your Role:Join a fast-paced customer-focused environment where youll be the voice of Hastings supporting our customers with their home insurance needs. From setting up new policies to assisting with renewals and making policy adjustments youll play a vital role in delivering exceptional service. While the role currently centres around telephony were actively exploring digital capabilities that could shape how we support customers in the future. As these channels evolve theres potential for your role to expand into more digitally led interactions ensuring every customer experience remains tailored efficient and aligned with their individual needs.

A key part of your role will be providing expert guidance to customers throughout their home insurance journey whether theyre renewing an existing policy or joining us as a brand-new customer. Youll ensure each policy aligns with their individual needs by actively listening asking the right questions and fully understanding their circumstances and any changes . Using your knowledge and our systems youll identify the most suitable products and pricing options to deliver fair positive outcomes.

Youll communicate clearly and confidently ensuring customers have a full understanding of their policy coverage and available services. Every interaction should be handled with care professionalism and precision. Providing accurate information the first time and helping customers feel informed and reassured. Above all youll be committed to delivering a market-leading customer experience that reflects our values and puts the customer at the heart of everything we do.

About You: An insurance background is not necessary we see many skills as transferrable such as resilience persuasiveness and customer centricity. If you have a background in retail hospitality sales or just an interest and passion for customer service wed love to receive your application.

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. For this position were regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments in the form of some online exercises which we can also provide adjustments for on a case-by-case basis. For more information on the DCS please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at prior to starting any assessments in order that adjustments can be considered.