Senior Systems Analyst (AO6)

About us

As part of the Queensland Fire Department (QFD) youll play a key role in maintaining and improving the technology that supports Queenslands emergency operations. The State Operations IT Solutions team ensures that critical systems and applications are available reliable and effective.

Join us as a Senior Systems Analyst (AO6) and contribute to the design maintenance and enhancement of systems that directly support incident management disaster coordination and frontline operations.

Your opportunity

In this dynamic role youll be responsible for providing technical expertise systems analysis and support across key QFD applications and platforms. You will:

• Analyse configure and maintain operational systems that support emergency management and incident response.
• Translate business needs into effective system requirements ensuring functionality and reliability align with operational outcomes.
• Provide technical advice troubleshooting and guidance to ensure optimal system performance and user experience.
• Collaborate with stakeholders to identify improvement opportunities manage system releases and test solutions.
• Support operations during disaster events ensuring continuity of critical systems.

What youll bring

The ideal candidate will demonstrate:

• Proven experience in systems analysis or systems administration within large or complex ICT environments.
• Strong understanding of incident and event management systems ideally with exposure to Queensland Disaster Management Arrangements (QDMA) and AIIMS.
• Familiarity with software development lifecycle (SDLC).
• Knowledge of PRINCE2 Agile and ITIL service management principles.
• Strong analytical problem-solving and stakeholder communication skills able to translate technical concepts clearly for diverse audiences.
• A collaborative adaptable and proactive approach to delivering solutions in a fast-paced operational environment.

Whats on offer

• Meaningful impact: Support the critical systems that enable Queenslands emergency response and disaster management.
• Diverse experience: Work across the full software development lifecycle particularly requirement gathering design and testing.
• Career growth: Access genuine professional development and opportunities to expand your technical capability.
• Innovation encouraged: Contribute ideas that improve how frontline and operational teams use technology.
• Unique environment: Be part of a team that can be called upon during real-world emergencies supporting life-saving operations.
• Collaborative culture: Join a values-led department that prioritises teamwork respect and community service.

Capabilities

To determine your suitability for the role you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the key accountabilities for this role:
Leadership Competency Stream Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Makes insightful decisions

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance