Work for Indiana

About the Indiana Department of Transportation:

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens improves our states quality of life and enhances its economic opportunity. INDOT has a number of innovative programs and projects including Public-Private Partnerships Green Initiatives and cutting-edge uses of materials and assets. As part of the State of Indiana INDOT offers a competitive total compensation package as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career INDOT has exciting and challenging opportunities for you.

Role Overview:

As aResolution Specialist you will serve as a vital liaison between our customers and internal departments ensuring that every inquiry is handled with care clarity and efficiency. This role is centered aroundcase management where you will be responsible for receiving documenting and routing customer service cases to the appropriate teams while maintaining proactive communication with customers throughout the resolution process.

You will engage with customers through both written and phone communication providing timely updates answering questions and ensuring a seamless service experience. Your ability to track case progress follow up on solutions and close the loop with customers will be key to building trust and satisfaction.

This position requires strong organizational skills attention to detail and a customer-first mindset. Youll work closely with cross-functional teams to resolve issues identify trends and contribute to continuous improvement in service delivery.

Location:

This position is located in INDOTs Fort Wayne District.

Salary Statement:

The salary for this position traditionally starts at $42900.00 but may be commensurate with education or work experience.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation personal and sick leave time off
• 12 paid holidays 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .