Senior Collector

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior Collector

Reports To: Collections Manager

Positions Supervised: None

FLSA Status: Non - Exempt

Job Summary:

The Senior Collector is responsible for assisting in the administration and execution of collection activities with primary focus on the Real Estate portfolio Specialty Queues and department operations. This role balances effective collection performance with exceptional member service and regulatory compliance. The Senior Collector demonstrates strong judgment professionalism and leadership in support of the Credit Unions mission and collection goals. ** This is Hybrid/St. Louis position **

Job Responsibilities

Communicate with members by phone and other channels to determine reasons for delinquency and take appropriate action to resolve accounts (including loan modifications repayment plans or other workout solutions).
Counsel members regarding financial obligations advising on repayment options and securing commitments to pay.
Perform the duties of a Collector with an emphasis on managing Real Estate delinquency accounts ensuring all performance targets are achieved through consistent effective and compliant collection efforts.
Assist in the foreclosure process when necessary ensuring compliance with internal policies and investor or regulatory guidelines.
Maintain expert knowledge of collection timelines and requirements for all real estate loan types including Portfolio Fannie Mae Federal Home Loan Bank and other third-party participation loans.
Manage assigned Specialty Queues which may include but are not limited to: Active Repossession 1st Pay Default Matured Value Plus and Total Losses.
Provide administrative and operational support including managing voicemails Collection inbox faxes Co-op and Member Contact Center emails Opportunities (Keystone) and DRN tracking.
Act as a second voice or escalation point for complex member calls and assist team members in resolving difficult cases.
Research respond to and resolve internal and external inquiries related to collection issues with professionalism accuracy and timeliness.
Promote a positive and professional relationship between internal teams external partners and members ensuring service delivery and member satisfaction remain top priorities.
Provide coaching mentoring and training to collection staff to foster continuous learning and performance improvement.
Recommend and support process improvements to enhance department efficiency compliance and service quality.
Demonstrate sound judgment and discretion within the framework of applicable laws regulations and Credit Union policies including CFPB FDCPA FCRA BSA Patriot Act and OFAC.
Complete other duties projects and assignments as required.
Maintain regular and consistent attendance and ensure adequate department coverage.

Required Qualifications

An equivalent combination of education training and experience will be considered.

High school diploma or equivalent.
Three to five years of similar or related experience preferably within financial services or loan collections.

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Strong communication negotiation and problem-solving skills.
Proven analytical and critical-thinking abilities with keen attention to detail.
Proficiency in collection systems loan servicing platforms and Microsoft Office applications.
Understanding of loan servicing real estate collections and regulatory requirements.
Ability to manage sensitive and confidential information with discretion.
Effective time management and the ability to work independently while contributing to a collaborative team environment.
Strong interpersonal skills demonstrating trust empathy and diplomacy in sensitive member interactions.
Advanced knowledge of collection practices real estate delinquency management and applicable regulations.
Strong member-service orientation and ability to de-escalate difficult situations.
Ability to coach and mentor peers.
Technical proficiency in loan servicing and collection software.
Strong written and verbal communication skills.
Ability to analyze account data and make informed recommendations.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools systems and collaboration platforms
Hybrid work environment (combination of remote & onsite); requires regular use of online tools systems and collaboration platforms
Onsite work environment; requires regular use of online tools systems and collaboration platforms
General office setting when working onsite
Occasional travel to branch locations vendor sites or other business-related locations
Attendance at offsite meetings events or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g. laptop presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Senior IC

Job Title: Senior CollectorReports To: Collections ManagerPositions Supervised: NoneFLSA Status: Non - ExemptJob Summary:The Senior Collector is responsible for assisting in the administration and execution of collection activities with primary focus on the Real Estate portfolio Specialty Queues and...