Vacancies Sales Support Specialist
Share
Job Location:
Port Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
For more information please visit
2024 Akzo Nobel N.V. All rights reserved.
About the Role
We are seeking a proactive and customer-focused Sales Support Specialist to join our ANZ this pivotal role you will be the main internal contact for our customers across Australia and New Zealand ensuring a smooth end-to-end order management experience. Youll work closely with Sales Operations Technical and Logistics teams to deliver timely accurate and professional service that strengthens our companys reputation for excellence.
Location: Port Melbourne
Employment Type: Full-time
Key Responsibilities
- Process and manage customer orders in SAP (via eCommerce and email) for ANZ customers.
- Ensure orders are released before daily cut-off times prioritising and coordinating deliveries when required.
- Provide accurate delivery notes and tracking information; follow up on order progress through to delivery and invoicing.
- Respond promptly to customer enquiries via phone or email maintaining a high first-time resolution rate.
- Coordinate with Operations Logistics and 3PL partners to monitor stock levels and ensure timely deliveries.
- Maintain accurate documentation including filing and auditing records.
- Support Sales with order delivery and invoice reporting as needed.
- Participate in stocktakes ensuring SAP records are accurate and up to date.
- Collaborate across teams to identify and implement process improvements.
- Adhere to company policies and procedures and actively participate in HSE 5S and quality initiatives.
What Were Looking For
Proven experience in administration and customer service including use of SAP systems.
- Strong computer and clerical skills with high attention to detail.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with strong problem-solving abilities.
- Highly organised adaptable and able to manage multiple priorities.
- Demonstrated teamwork flexibility and initiative.
- Professional approach with patience diplomacy and discretion.
Desirable
- Knowledge of Vehicle Refinishing Coatings or the shipping/logistics industry.
- Experience with despatch stock control and documentation.
- Background in customer service involving order tracking and follow-up.
Why Join Us
- Be part of a supportive and collaborative ANZ team environment.
- Opportunity to contribute to process improvement and customer satisfaction.
- Work in a respected global coatings business that values quality and innovation.
If youre passionate about delivering exceptional customer experiences and enjoy working in a fast-paced team-oriented environment wed love to hear from you.
Apply Now
Submit your resume and a short cover letter outlining your relevant experience and why youd be a great fit for this role.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
