Key Account Manager

Overview

Midwest Alarm Services was founded in 1950 in Des Moines Iowa. Per Mar Security Services acquired Midwest Alarm Services in Midwest Alarm Services has15 locations throughout the Midwestand is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.

Our experts primarily work withcontractors building owners property managers andfacilities directors to design and implement reliable life safety solutions.

Job Skills / Requirements

The Key Account Manager (KAM) is responsible for managing retaining and expanding a defined portfolio of high-value customers within the fire alarm and life safety industry. This role combines proactive relationship management strategic account planning and daily support to ensure customers receive exceptional service timely communication and solutions that reduce risk and improve building safety. The KAM will serve as the primary point of contact for assigned clients and will work cross-functionally with service inspection installation and billing teams to ensure seamless delivery.

Strategic Account Management & Growth

• Manage and grow a portfolio of key accounts with a proactive customer-focused approach.
• Conduct in-depth business review meetings at least twice per year for each key account presenting performance opportunities and planned improvements.
• Identify customer pain points and develop tailored solutions that strengthen client partnerships and drive service expansion.
• Develop annual account plans focused on retention upsell opportunities and long-term customer value.

Daily Support & Responsiveness

• Serve as the primary point of contact for all day-to-day needs ensuring issues are resolved quickly and effectively.
• Coordinate with internal departments to ensure timely scheduling quoting billing accuracy and issue resolution.
• Monitor ongoing service delivery and proactively communicate updates delays or changes.
• Ensure customer expectations are met or exceeded through consistent high-quality communication.

Retention

• Maintain high customer satisfaction and retention across assigned accounts.
• Identify accounts at risk early and implement strategies to preserve the partnership.
• Track contract expirations service agreements inspection schedules and renewals.

Additional Expectations for Success

• Strong understanding of fire alarm systems inspection requirements and life safety services.
• High level of professionalism organization and follow-through.
• Collaborative mindsetworks well with operations managers technicians project managers and administrative teams.

Qualifications & Requirements

• Bachelors Degree preferred.
• Previous experience in the life safety industry preferred.
• Demonstrated sales experience managing and growing key accounts.
• Valid drivers license and ability to pass a pre-employment background check.
• Strong professional communication skillsboth written and verbal.
• Strong computer skills with proficiency in Microsoft Office (Word Outlook Excel).
• Must embody the core values of Midwest Alarm Services:
• • Integrity
  • Communication
  • Excellent Service
  • Accountability

#MIDW

Education Requirements (All)

High School Diploma/GED
Bachelors Degree preferred

Additional Information / Benefits

Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays Short Term Disability 401K/403b Plan Educational Assistance Special Incentive Plans