Member Communications Manager, TPA

Who We Are

Ready to create a healthier world We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.

Ready to Shape Communications That Transform the Member Experience

Were seeking a strategic communications professional who can develop and optimize both digital and print communications strategies that support Personify Healths Third Party Administrator (TPA) members. As our TPA Member Communications Manager youll create compelling accessible and informative communications that foster member engagement understanding and satisfaction throughout every stage of their health and wellbeing journey.

What makes this role different:

Strategic leadership: Develop comprehensive communications strategy aligned with organizational goals and unique needs of TPA members

Member advocacy: Act as voice and advocate for TPA health plan members ensuring communications address their needs concerns and aspirations

Multi-channel expertise: Oversee both digital communications (email campaigns mobile messaging SMS) and print materials (welcome kits benefit guides member letters)

Cross-functional collaboration: Partner with marketing legal compliance product and operations teams throughout communications lifecycle

What Youll Actually Do

Lead strategic communications: Develop and implement comprehensive communications strategy that aligns with organizational goals while analyzing member demographics preferences and feedback to inform messaging approaches.

Translate complex information: Convert complex healthcare information and regulatory requirements into clear approachable content for diverse member populations across all communication channels.

Manage digital communications: Oversee creation distribution and optimization of digital communications including email campaigns mobile messaging and SMS to drive activation and engagement.

Optimize through analytics: Utilize analytics tools to monitor member engagement identify trends and adjust strategies for improved outcomes and member satisfaction.

Oversee print production: Manage end-to-end process of producing print materials such as welcome kits informational brochures benefit guides and member letters with accuracy and visual appeal.

Coordinate vendor relationships: Work with design teams internal partners and vendors to ensure materials are delivered on schedule while maintaining quality standards.

Enhance member experience: Regularly review member experience metrics to identify improvement opportunities while working closely with stakeholders to meet member and client needs.

Lead project execution: Manage communications projects from ideation to execution coordinating timelines resources and stakeholder input for successful delivery.

Ensure compliance alignment: Collaborate with legal compliance product and operations teams throughout communications lifecycle while maintaining detailed documentation for transparency.

What You Bring to Our Mission

The communications foundation:

• Bachelors degree in Communications Marketing Public Relations or related field
• Minimum 5 years experience in communications management
• At least 2 years in health plan TPA or related healthcare space (essential for driving member engagement in complex health ecosystems)

The strategic expertise:

• Demonstrated understanding of health plan/TPA member lifecycle
• Experience leading strategy development and execution of strategic communications for digital and print channels
• Strong project management capabilities with proven experience managing complex multi-stakeholder initiatives

The technical competencies:

• Proficiency in communications technology platforms (CRMs email platforms content management systems) and analytics tools
• Ability to utilize data and analytics to monitor engagement identify trends and optimize communication strategies
• Experience coordinating with design teams and vendors for print material production

The professional qualities:

• Exceptional writing editing and presentation skills with sharp attention to detail and audience sensitivity
• Ability to thrive in fast-paced evolving environment while balancing multiple priorities and deadlines
• Commitment to member-centered communication accessibility and regulatory compliance
• Strong cross-functional collaboration skills for working with marketing legal compliance product and operations teams
• Member advocacy mindset ensuring communications address needs concerns and aspirations of TPA health plan members

Why Youll Love It Here

We believe in total rewards that actually matternot just competitive packages but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on peoples health and wellbeing with clear accountability for results
• Grow Forward: Continuous learning mindset with team events recognition programs and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary plus that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day onebecause you shouldnt have to wait to be taken care of

Ready to create a healthier world Were ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role wed love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice.

In compliance with all states and cities that require transparency of pay the base compensation for this position ranges from $75000 - $95000. Note that compensation may vary based on location skills and experience. This position is eligible for 10%target bonus/variable compensation as well as health dental vision mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them totalent@personifyhealth.com. All of our legitimate openings can be found on the Personify HealthCareer Site.