Claims Operations Supervisor

We are seeking experienced remote Claims Operations Supervisors to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office across Claims Review Quality Control and Appeals operations. Team Leads provide day-to-day oversight of staff ensure compliance with FEMA policies and workflow requirements and serve as the primary escalation point for technical and performance issues.

The Claims Operations Supervisors (Team Leads) are responsible for maintaining production standards resolving documentation or policy questions coordinating with FEMA leadership and helping ensure the accuracy timeliness and quality of work products across the claims lifecycle.

These positions require strong leadership skills deep experience in claims/case processing and the ability to operate in a high-tempo environment supporting survivors of the Hermits Peak/Calf Canyon fire.

Responsibilities

Team Leads will:

• Manage day-to-day workload distribution across assigned staff (Claims Reviewers QC Analysts Appeals Analysts or mixed teams).

• Provide real-time technical guidance on valuation documentation requirements duplication of benefits and policy interpretation.

• Review trends in QC returns or errors and provide coaching corrective guidance and follow-up to ensure improvements.

• Track staff productivity performance attendance and compliance with FEMA standards.

• Escalate complex cases policy questions or systemic issues to program leadership promptly.

• Coordinate between staff and FEMA Technical Monitors (TMs) CORs and other government leads as needed.

• Support onboarding training compliance and proficiency maintenance for all team members.

• Ensure accurate and timely updates in the System of Record (SOR) for all team activities.

• Support production of determination memos appeals analyses or QC reviews depending on team function.

• Lead or participate in briefings with FEMA leadership regarding trends risks and operational issues.

• Maintain operational excellence while meeting strict timelines outlined in FEMAs performance requirements.

Qualifications :

Minimum Requirements

• High school diploma required; bachelors degree preferred.

• 10 years of combined experience in claims/case processing disaster recovery insurance adjusting or similar roles.

• Prior experience leading teams in high-volume deadline-driven environments.

• Strong technical knowledge of documentation standards valuation principles and compensable damage categories.

• Excellent written and verbal communication skills.

• Proficiency with claims management systems databases and digital workflow tools.

• Strong organizational coaching conflict-resolution and problem-solving skills.

• Ability to interpret and apply federal policy regulation and FEMA guidance.

Preferred Experience

• Prior FEMA experience (IA PA NFIP OGC SBA ODA or previous HPCC work).

• Experience supervising claims review QC appeals insurance adjusting or adjudication teams.

• Experience with wildfire flood or disaster-related valuation and documentation.

Additional Information :

This position is contingent upon contract award.

BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time