IT Director Application Delivery Marketing, Sales, and Service
Share
Job Location:
Downers Grove, IL - USA
Monthly Salary:
$ 148200 - 195000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Details
IT Director - Application Delivery Marketing Sales and Ser
The IT Director for Marketing Sales and Service will lead the strategic direction implementation and optimization of Salesforce and other technical solutions across the enterprise. This role is responsible for aligning software solution capabilities with business goals driving adoption and ensuring seamless integration with other enterprise systems such as ERP CPQ (Configure Price Quote) and Partner Portals. The Director will manage a cross-functional team of developers administrators and analysts and serve as the primary liaison between IT and business stakeholders. This position will collaborate with IT and business leaders to manage resources scope and ensure expectations and business value are achieved while addressing challenges and removing addition this position includes leading a team of internal and vendor resources.
Qualifications
- Strategic Leadership
- Develop and execute a comprehensive Marketing Sales and Service technology roadmap aligned with corporate objectives.
- Lead Salesforce governance and change management initiatives across the enterprise partnering with the Operating Companies.
- Champion Salesforce and Marketo as a platform for digital transformation and customer engagement.
- Team & Project Management
- Build and manage a high-performing Salesforce team including hiring mentoring and performance evaluation. This includes managing vendor partners and resources to optimize the value and to achieve defined business goals.
- Oversee end-to-end delivery of Salesforce projects ensuring timely execution and budget adherence.
- Establish and enforce development lifecycle standards and agile delivery practices.
- Allocate resources across projects according to priorities schedules and budgets. Ensure optimal utilization of resources to achieve project goals.
- Technical Oversight
- Architect scalable Salesforce solutions that integrate with ERP CPQ eCommerce and other platforms.
- Ensure data integrity security and compliance across all Salesforce environments.
- Lead solution design for complex business processes and system migrations as we continue the rollout across the enterprise.
- Develop a strategy and implementation plan for leveraging AI such as Agentforce with specific business value metrics.
- Stakeholder Engagement
- Collaborate with Sales Marketing Service and Operations leaders to identify and prioritize Salesforce initiatives. Champion change management processes to facilitate the adoption of new capabilities.
- Translate business requirements into technical specifications and actionable plans.
- Provide executive-level reporting and insights through dashboards and analytics.
- Facilitate effective communication and collaboration among stakeholders. Support the IT Executive Steering Committee with prioritizing investments.
- Performance Monitoring:Establish key performance indicators (KPIs) and reporting mechanisms to monitor the progress and performance of the Marketing Sales and Service solutions.
- Innovation and Improvement:Drive exploration of new technologies and implement low-cost proof of concepts to validate business cases.
POSITION SPECIFIC COMPETENCIES:
- Bachelors degree in Computer Science Information Systems or related field.
- 10 years of IT experience with at least 5 years in Salesforce leadership roles managing a team responsible for the strategy implementation and operations support.
- Proven track record of successful Salesforce implementations and optimizations.
- Expert knowledge in Salesforce (Sales and Service) and proficient knowledge with Marketo and other CRM related tools.
- Deep understanding of Salesforce architecture CPQ and ERP integrations.
- Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
- Strong leadership communication and stakeholder management skills.
- Experience working in a Global company.
- Ability to think strategically and develop long-term plans that align with organizational goals.
- Strong analytical and problem-solving skills. Ability to identify issues and develop effective solutions.
- Ability to adapt to changing priorities work effectively in a dynamic environment and have a sense of urgency.
PREFERRED RESPONSIBILITIES/COMPETENCIES:
- Masters degree in Computer Science or MBA
- Salesforce certifications (Administrator Architect or equivalent).
- Experience with cloud platforms agile methodologies and contract lifecycle management tools (e.g. Conga).
- Background in manufacturing or multi-entity enterprise environments.
Required Experience:
Director
Key Skills
- Sales Experience
- Marketing
- Hotel Experience
- Hospitality Experience
- Assisted Living
- Management Experience
- Revenue Management
- Sage
- Salesforce
- Sales Management
- Team Management
- Memory Care
About Company
Marlen enables customer success through trusted and robust food processing solutions, application know-how, process expertise and engineering customization.
