Service Delivery Center Enterprise Program Management Manager

Job Title: Service Delivery Center Program Management Manager

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets Wealth and Asset Management Insurance and Real Estate Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish and the global economy is healthy growing and secure. If you have a passion for rallying together to solve complex challenges then come join our dynamic FSO team!

At EY we believe the future of technology careers is yours to build. Youll harness technology to power human enterprise at the same time creating a tech career thats personalized for you by you. Youll be working with world-leading organizations and collaborating in global teams solving the worlds toughest challenges together with the freedom to explore new ideas and devise your own solutions. Every day youll be building your tech skill set while learning about business strategy creating an unparalleled portfolio of career experiences.

The Opportunity:

As a Program Manager at EY you will be responsible for ensuring that both business-sponsored and internal programs/projects are planned managed and governed in a consistent and disciplined manner with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy improving the customer experience and driving growth. As part of a high-performing team youll provide advice about technology enablement and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center and you will have the opportunity to be a part of building a new team within this growing organization.

Your Key Responsibilities:

• Collaborate with technical delivery and management teams on the coordination of aggregated/integrated roadmap views tracking planning and resolution of risks and issues as well as identifying and managing cross-functional dependencies.
• Create and develop project charters scope and schedules then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues concerns problems and questions.
• Manage resources communications and cost management of projects.
• Create project organization structures including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project review the overall project plan and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project identify and quantify any variances perform any required corrective actions and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope project schedule and project costs to keep the project plan accurate and updated reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks assumptions and constraints then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services including finance communications and legal to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading mentoring training and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process/workflow diagrams including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery.
• Work in a fast-paced environment and communicate with both technical and management staff.

Skills and Attributes for Success:

We work with clients to plan and deliver business-led technology-driven transformation programs. We develop practical executable plans to manage the journey from strategy through execution. Our team uses industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

Youll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. Youll monitor progress track project finances risks and issues and confirm that key stakeholders are kept informed about progress and outcomes. You should be highly organized possess outstanding verbal and written communication skills and be a self-starter.

To qualify for the role you must have:

• A bachelors degree
• Minimum 5 years of related experience preferred with consulting or industry experience in complex program management and portfolio management.
• Strong communication facilitation and presentation skills capable of putting together and speaking to executive-level presentations.
• Experience in project delivery including configurations release and change management.
• Knowledge of integration plans integration reports and test procedures.
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components.
• Demonstrated project and program management skills in a cross-functional coordination role.
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning governance and management disciplines.

Ideally youll also have:

• Experience leading change in a Program Management setting.
• Experience working in the financial services or professional services industry.
• Experience working with executive IT or business leadership.
• Agile experience and certifications are a plus.
• Knowledge of standard IT methodologies and processes such as PMBOK Prince2 Six Sigma CMMI product management and systems development life cycles.
• Relevant industry certification (e.g. PMP Agile CSM SAFe).
• An understanding of master scheduling and integrated project planning.
• Experience with enterprise PMO and Lean PMO setup and operation.

What we look for

Were interested in professionals with a genuine interest to contribute to the growth of the Testing practice. You can expect plenty of autonomy and variety in this role so youll also need the ability to be nimble take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If youre serious about progressing and ready to take on some of our clients most complex issues this role is for you.

What working at EY offers

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options. Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
• The opportunity to develop management responsibilities among a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects both through established programs and on-the-job training
• An excellent team of senior colleagues dedicated to managing and varying your workload

About EY

As a global leader in assurance tax transaction and advisory services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

Apply now.

EY an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled) values the diversity of our workforce and the knowledge of our people.