2nd Line Support

Liverpool - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Are you a tech-savvy problem solver who thrives on tackling complex IT challenges Were looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service resolve incidents efficiently and help drive continuous improvement across an IT environment.

What Youll Be Doing:

Provide 1st & 2nd line IT support over the phone face-to-face and remotely
Log diagnose and resolve incidents quickly using our Service Desk system
Escalate complex problems to the right teams while keeping users in the loop
Troubleshoot hardware software and network issues across multiple sites
Identify ways to make IT support smoother and more efficient

What Were Looking For:

Demonstrated experience in a service desk or desktop support environment
Solid knowledge of Windows 11 Android iOS Microsoft Office networking and PC hardware
Experience using Service Desk systems in a fast-paced environment
Strong communication skills and a customer-first attitude

If youre ready to make an impact then please get in touch with a recent CV.

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Job DescriptionService Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35Are you a tech-savvy problem solver who thrives on tackling complex IT challenges Were looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional servic...