Live Chat Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
About eGastroMD
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
Job Summary
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Key Responsibilities
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Respond quickly and professionally to all incoming live chat requests.
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Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
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Assist with scheduling requests or direct users to the appropriate department.
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Document all chat interactions accurately in internal systems.
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Escalate urgent or complex concerns to the proper administrative or clinical team.
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Maintain a friendly empathetic and patient-focused tone at all times.
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Handle multiple chat conversations simultaneously while keeping accuracy and speed.
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Meet performance goals related to response time service quality and customer satisfaction.
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Uphold HIPAA regulations and safeguard all patient information.
Qualifications
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High school diploma or equivalent; college coursework preferred.
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Experience in live chat support customer service or healthcare communications preferred.
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Strong written communication and excellent typing speed.
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Ability to multitask and remain organized in a busy chat environment.
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Tech-savvy and comfortable navigating multiple platforms.
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Calm patient and professional demeanor.
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Reliable internet connection and the ability to work in a quiet remote setting.
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Familiarity with medical terminology or gastroenterology is a plus.
Compensation & Incentives
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Competitive hourly rate
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Performance bonuses and incentive pay
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Overtime opportunities
Remote Work Perks
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100% remote position
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Work-from-home technology support
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Ongoing coaching and professional development
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Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
