Taxpayer Services Customer Service Representative
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Provide customer service through both face-to-face and virtual interactions
- Assist customers by offering guidance and instruction on completing forms
- Manage and respond to inquiries in a team inbox from both internal and external customers
- Exercise judgment in interpreting and applying customer service procedures
- Schedule and handle in-person and virtual appointments via a shared team calendar
- Hybrid work schedule: 3 days in office 2 days remote
- Required skills: customer service experience knowledge of tax law
- Preferred skills: bilingual adaptable to business software experience with Google Suite/Microsoft Office
- Provide customer service through both face-to-face and virtual interactions
- Assist customers by offering guidance and instruction on completing forms
- Manage and respond to inquiries in a team inbox from both internal and external customers
- Exercise judgment in interpreting and applying customer service procedures
- Schedule and handle in-person and virtual appointments via a shared team calendar
- Hybrid work schedule: 3 days in office 2 days remote
- Required skills: customer service experience knowledge of tax law
- Preferred skills: bilingual adaptable to business software experience with Google Suite/Microsoft Office
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
