Digital sales Representative

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Responsibilities

Respond to a large number of inbound leads and existing customers through various channels primarily through phone zoom chat and email.
Actively resolve prospect and customer inquiries to drive online business conversion rates
Become an expert on Zendesk products
Be the voice of our customers; understand their needs and make them champions
Conduct discovery calls provide demos and help customers see the value in purchasing Zendesk.
Meet or exceed SLAs and KPIs established for the role including but not limited to: ticket volumes response and resolution times and productivity. You will also have a shared revenue target to contribute to.
Exceed activity pipeline and revenue goals on a weekly basis

Required

Excellent written communication skills in English
Will require working with clients/prospects across Zendesks global market
1 years of sales experience; software/SaaS experience preferred
Real passion for Zendesk technology and quick ability to learn tools and processes
Outstanding organizational skills with the ability to multitask a high volume of opportunities at all times
Ability to thrive in a fast-paced environment think strategically and excel at tactical execution against a task

Where We Work

Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Unclear Seniority

Job DescriptionResponsibilitiesRespond to a large number of inbound leads and existing customers through various channels primarily through phone zoom chat and email.Actively resolve prospect and customer inquiries to drive online business conversion ratesBecome an expert on Zendesk productsBe the v...