Senior Service Designer with fluent English

Katowice - Poland

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Service Designer with fluent English

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you to the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

Join EY GDS as a Senior Associate in the Service Designer role and be part of a global team of innovators. Gain international experience and work with leading market players multinationals and innovators to help businesses create user-centered efficient and impactful services.

The opportunity

The role is for a passionate Service Designer who can seize opportunities in service design focusing on enhancing user experiences and operational efficiency. You will collaborate with cross-functional teams to design prototype and implement services that drive customer satisfaction and business success.

Your key responsibilities

Conduct user research to gather insights and understand user needs and pain points.
Map complex processes and highlight opportunities for improvements.
Develop service blueprints journey maps and personas to visualize user experiences.
Collaborate with stakeholders to co-create service concepts and design solutions.
Prototype and test service designs to ensure feasibility and effectiveness.
Facilitate workshops and design sessions to engage team members and stakeholders.
Analyze service performance and gather feedback for continuous improvement.
Stay updated on industry trends and best practices in service design.
Define success apply and monitor metrics

Skills and attributes for success

Proficient in Design Thinking framework and User-Centered Design methodology.
Open-minded proactive and eager to dive into challenges while continuously learning and self-developing.
Ability to employ agile methods and work collaboratively with teams to create and deliver service offerings.
Passionate about design and committed to iterating on service solutions.
Stay current with industry trends emerging technologies and best practices in service design.

To qualify for the role you must have

Bachelors degree in Design Human-Computer Interaction or a related field.
5 years of proven experience in Service Design user experience design or a related discipline.
Proficiency in design tools (e.g. Miro Mural Figma Adobe Creative Suite).
Strong portfolio showcasing your successful service design implementation.

Ideally youll also have

Proficiency in additional languages (e.g. German or French).
Knowledge of User Research Usability Testing and Analytics.
Knowledge of product management and customer experience
Experience in working with prototyping tools and graphical software.

What we look for

Enthusiastic individuals eager to work with companies across the globe.
People who are not afraid to step out of their comfort zone travel and build strong relationships with partners from different cultures.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

In compliance with the requirements of the Whistleblower Protection Act our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

Required Experience:

Senior IC

Senior Service Designer with fluent EnglishLocation: Katowice - 2 days in office / 3 days remoteLet us introduce you to the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.Join EY GDS as a Senior Associate in the Service Designer role and be part o...