Product Operations Lead Redbook

Location:Denver

Full-time

About Redbook

Redbook is revolutionizing feedyard management withcutting-edgesoftware that streamlines operations improves decision-making and drives profitability. Our platform helps feedyards modernize their workflows and connect every part of the operation from feed trucks to financials.

Weregrowing quickly and looking for aProduct Operations Leadto help us scale our systems data and product processes as we expand.

About the Role

As aProduct Operations Leadyoullserve as the bridge between our engineering sales and customer success teams.Youllmanage our data migration and setup process for new customers build andmaintaininternal and external reporting and translate customer needs into actionable product improvements.

This is a hands-on high-impact role for someone who loves solving operational problems with technology thrives in ambiguity and wants to help build the infrastructure of a fast-growing startup from the ground up.

Youllwork directly with the President of Redbook and the Head of Engineering to align business priorities with technical execution and ensure our customers and teams have the tools they need to succeed.

WhatYoullDo

Operational & Data Management

• Manage the customer data transfer and onboarding process end-to-end.

• Build scalable internal systems and tools for customer health sales tracking and operational visibility.

• Maintain dashboards and reporting across key business metrics using SQL Python Excel and visualization tools.

• Identifyand automate repetitive workflows to improve efficiency and scalability.

Product Management & Customer Collaboration

• Translate customer insights feedback and support issues into clear product requirements (PRDs).

• Partner with engineering to scope prioritize and test new features and improvements.

• Handle more technical customer service issues and help diagnose data orlogicdiscrepancies.

• Maintain the product roadmap and ensure alignment with commercial and engineering goals.

Cross-Functional Enablement

• Serve as the operational glue between sales customer success and engineering.

• Develop lightweight systems and documentation to support scalable processes as we grow.

• Assistin internal training and communication around new product releases and workflows.

What We Are Looking For

• Experience:24 years in product operations business operations or technical customer success at a software or startup company.

• Technical Skills:Proficient with SQL and Excel; experiencewith Python Datadog or similar analytics tools is a plus.

• Analytical Mindset:You love using data to understand systems improve processes and make better decisions.

• Builder Mentality:Yourescrappy resourceful and enjoy building systems from the ground up.

• Strong Communicator:You can translate between technical and non-technical stakeholders with clarity.

• Problem Solver:You think logically act decisively and thrive in fast-changing environments.

• AI Fluency:Comfortable leveraging AI tools to automate and accelerate your work.

• Customer-Facing:Youreconfidentinteracting with customers and understanding their operational needs.

Why Join Redbook

• Work directly with the companys leadership team to shape our product and operations strategy.

• High-impact role with major ownership and growthopportunity.

• $100000 - $130000 Salary

• Competitive medical dental and vision insurance

• Competitive PTO