Community Support Specialist

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Community Support Specialist San Diego Studio PlayStation Studios Sony Interactive Entertainment

Onsite in San Diego CA

We are seeking a Community Support Specialist who will be focused on making MLB The Show the best place it can be for the players.

This specialist will work on the Community Experience teams to make sure that any issues that may arise to our players are resolved.

Responsibilities:

• Directly interact and support players daily via support channels.
• Maintain in-depth knowledge of MLB The Show including gameplay mechanics.
• Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the players experience.
• Moderating community channels when the time is needed.
• Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
• Assist in maintaining tools to help solve player reported issues.
• Represent the players best interests to the internal development team.
• Assist in identifying bugs and assisting in testing when the time is needed.

Required:

• Strong interpersonal verbal and written communication skills
• A strong sense of empathy and understanding
• Ability to keep a positive mindset when talking with players
• Strong problem solving and troubleshooting skills
• Strong ability to work in a communicative team environment
• Superior organization skills
• A passion for video games and video game communities

Desirable:

• A passion for Baseball and MLBTS
• Experience with ZenDesk or similar customer support tools
• Bi-lingual (Spanish)

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.