Desktop Support Analyst Office of Innovative Technologies UTK
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
OIT is seeking to hire two IT Desktop Support Technician 3. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse will include answering questions analyzing and resolving problems installing & testing operating systems & applications configuring hardware & software including computers & peripherals migrating data documenting procedures consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.
Responsibilities
Responsibilities:
- Provides desktop and networking support to faculty staff and students via phone email or onsite - includes wide variety of hardware operating systems software applications peripherals etc.
- Supports users on and off campus including other IT personnel in units outside OIT
- Analyzes technology needs and recommends solutions
- Researches technical problems/questions and provides solutions that are efficient and effective
- Configures installs and/or repairs computer equipment including operating systems and applications
- Performs other related duties as required
Qualifications
Minimum Qualifications
Associates degree in a related field or equivalent related experience.
Two years of related desktop experience
Job Skills and Abilities:
Required:
Demonstrated knowledge of a wide variety of computer hardware operating systems software applications and mobile platforms
Demonstrated customer service skills
Knowledge of networking DNS/DHCP and Active Directory
Excellent oral and written skills
Strong problem-solving skills
Strong organizational skills
Ability to work independently as well as within a team
Ability to lead small or special projects
Ability to work evenings and weekends
Ability to lift computer equipment walk across campus to perform technical support duties and physically able to sit at a desk all day as necessary to perform job-related duties
Preferred:
Mac OS X and/or Linux skills
Apple ACMT certification
Windows Provisioning Packages/MDT
Microsoft Endpoint Manager
Work Location:
Knoxville TN
Onsite
Compensation and Benefits:
UT market range: MR 08
- Find more information on the UT Market Range structurehere
- Find more information on UT Benefitshere
Application Instructions:
To express interest please submit an application with the noted below attachments.
Resume
List of 3 professional references
About the Division:
The Office of Innovative Technologies (OIT) seeks to support the universitys mission by providing customer driven IT services in a consistent and credible manner.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
