Support Desk Analyst (IT Support)
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Job Location:
Carlsbad, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Hi
Kindly go through below role and let me know your interest -
Job Title: Support Desk Analyst
Job Location: Carlsbad CA Onsite 5 days/week
Job Duration: 6 Months Long term
JOB OVERVIEW
The Support Desk Analyst is responsible for providing efficient timely and high-quality Level 1 technical support to end-users.
ROLES AND RESPONSIBILITIES
- Perform computer operational maintenance which includes the ability to install setup configure troubleshoot and optimize client computer systems peripherals and components
- Consistently demonstrate professional and superior customer service and interpersonal skills/soft skills
- Communicate clearly and effectively with teams peers and customers
- Create and update incidents within ticket tracking system including detailed incident and resolution information
- Configure and support anti-virus/anti-malware software and promptly address any reported security breaches
- Update existing documentation as needed and create standard operating procedures and support KBs
COMPETENCIES (Knowledge Skills & Abilities)
- Exceptional Customer Service soft skills
- Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
- Working knowledge of Mac/OS X and iOS
- Working knowledge of Active Directory and Microsoft Windows domain environments
- Able to install setup configure troubleshoot and optimize basic to moderately complex systems & components
- Experience with Microsoft Office 365 user administration
- Minimum basic working knowledge of network concepts; DNS DHCP IP MAC addresses.
EDUCATION AND EXPERIENCE
- Minimum 2 years of IT Support Desk experience
- Relevant IT Certifications such as A Microsoft and customer service training optional but preferred
- This position is on-site 5 days in our Carlsbad CA office
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
