Desktop & End User Support

New Haven, CT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Title: Desktop & End User Support

Duration: 12 Months

Location: New Haven CT

Rate: $30/hr - $35/hr

Requirements:

Provide Level 1 & Level 2 technical support for desktops laptops printers and peripherals
Troubleshoot hardware software and OS issues (Windows/macOS)
Support email VPN network connectivity and Wi-Fi issues
Install configure and update applications and system software
Manage user accounts passwords and access (AD O365 VPN)
Perform device imaging deployment and upgrades
Handle incident tickets and ensure timely resolution per SLAs
Support remote and onsite users
Document issues solutions and standard procedures
Escalate complex issues to higher-level support teams