Director of Clinical Operations and Performance Outcomes

Director of Clinical Operations and Performance Outcomes - Hybrid Opportunity

This is a hybrid position based at our corporate office in Brentwood TN with on-site work required Monday through Wednesday.

Position Overview:
The Director of National Group Clinical Operations is responsible for leading organizational efforts to measure analyze and improve performance outcomes across clinical operational and financial domains. This role focuses on developing strategies to enhance patient care quality operational efficiency and organizational excellence while ensuring alignment with regulatory standards and strategic goals. The Director collaborates with leadership and multidisciplinary teams to establish performance metrics implement improvement initiatives and foster a culture of accountability and continuous improvement.

Key Responsibilities

Strategic Leadership

1. Performance Strategy Development

• Develop and execute a strategic framework for performance outcomes aligning with the organizations mission vision and strategic goals.
• Identify key performance indicators (KPIs) and benchmarks to measure success across clinical operational and financial areas.

• Ensure organizational performance initiatives meet or exceed standards set by accrediting bodies regulatory agencies and payers.
• Monitor healthcare trends and industry benchmarks to maintain competitive and compliant performance standards.

• Partner with executive leadership to align performance outcomes with organizational priorities.
• Serve as a trusted advisor providing data-driven insights and recommendations to guide decision-making.

Operational Oversight

1. Data Analytics and Reporting

• Oversee the collection analysis and interpretation of performance data from clinical and operational systems.
• Develop dashboards and reports to communicate progress on performance goals to leadership and stakeholders.

• Lead enterprise-wide initiatives to improve performance in key areas such as patient safety quality of care operational efficiency and cost containment.
• Apply Lean Six Sigma or other performance improvement methodologies to drive sustainable change.

• Establish annual performance goals in collaboration with clinical and operational leaders.
• Regularly monitor progress identify gaps and implement corrective actions as needed.

Collaboration and Stakeholder Engagement

1. Multidisciplinary Collaboration

• Work closely with clinical administrative and financial teams to align performance improvement efforts across the organization.
• Foster collaboration across departments to eliminate silos and achieve shared goals.

• Engage patients families and caregivers in performance improvement efforts ensuring that initiatives are patient-centered and outcome-driven.

• Train and mentor staff and leaders on performance measurement and improvement methodologies.
• Communicate performance goals progress and outcomes effectively across the organization.

• Provide resources and mentor staff working in hospital ancillary departments.

Regulatory Compliance and Quality Assurance

1. Compliance Oversight

• Ensure performance metrics and improvement initiatives comply with regulations set by The Joint Commission CMS and other relevant agencies.

• Collaborate with quality and risk management teams to align performance outcomes with patient safety and quality improvement efforts.
• Conduct regular reviews of clinical outcomes and patient satisfaction to identify areas for enhancement.

Qualifications

• Education:
  • Bachelors degree in Healthcare Administration Public Health Nursing Business Administration or related field required.
  • Masters degree in Healthcare Administration Business Administration or related discipline preferred.
• Experience:
  • 7 years of experience in healthcare performance improvement quality management or operations with at least 3 years in a leadership role.
  • Experience in a multi-site or enterprise-level healthcare organization preferred.
• Travel:
  • Ability to travel to facilities up to 20% - 25%.
• Certifications:
  • Certification in Lean Six Sigma or similar performance improvement methodologies preferred.
  • Certified Professional in Healthcare Quality (CPHQ) or equivalent certification is a plus.
• Skills:
  • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
  • Proficiency in performance improvement tools data visualization platforms and reporting software.
  • Exceptional leadership communication and project management abilities.

Key Competencies

1. Leadership: Ability to inspire and guide teams toward achieving performance excellence.
2. Analytical Thinking: Proficiency in analyzing data to inform decision-making and drive improvements.
3. Collaboration: Skilled in fostering teamwork and building relationships across diverse groups.
4. Strategic Vision: Capability to develop and implement long-term strategies for performance improvement.
5. Attention to Detail: Ensures accuracy and thoroughness in data analysis and reporting.

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as or LinkedIn please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please

Required Experience:

Director