Digital Change & Release Manager
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Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 92102 - 134056
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Change and Release Manager will provide enterprise-level leadership and oversight of the organizations IT Change and Release Management processes ensuring consistent controlled and compliant execution of technology changes across the health system. This role is responsible for coordinating complex release activities facilitating governance through established ITIL-based practices and maintaining alignment with organizational goals for system reliability audit readiness and operational excellence.Qualifications
In this pivotal role youll bring structure to complexitycoordinating multi-platform releases guiding governance through CAB meetings and advancing ITIL-aligned best practices. Youll partner with technology and clinical leaders alike to safeguard system stability reduce risk and enable innovation across critical patient care technologies including EHR systems and connected clinical applications.
If you thrive on precision collaboration and continuous improvementand want your expertise in change management to make a real impact on healthcare deliverythis is your opportunity to lead at scale in a high-reliability environment.
Key Responsibilities
Own and manage the enterprise-wide IT Change and Release Management processes ensuring alignment with ITIL best practices.
Coordinate and oversee the scheduling planning and execution of releases across multiple business units and platforms.
Collaborate with business capability release managers to ensure consistency compliance and continuous improvement across all release activities.
Facilitate Change Advisory Board (CAB) meetings ensuring proper risk assessment and stakeholder communication.
Develop and maintain change and release policies procedures and documentation.
Monitor and report on change success rates release performance and process KPIs.
Identify opportunities for automation and process optimization within change and release workflows.
Ensure compliance with audit and regulatory requirements related to change and release activities.
Qualifications
7 years of hands-on experience in IT Change and Release Management at the enterprise level.
Proven track record of successfully managing complex releases and change initiatives across diverse IT environments.
Strong understanding of ITIL framework; ITIL certification preferred.
Experience working with ServiceNow or similar ITSM platforms.
Excellent communication coordination and stakeholder management skills.
Ability to lead cross-functional teams and influence without direct authority.
Strong analytical and problem-solving abilities.
Preferred Skills
Experience supporting IT operations in a healthcare delivery environment including familiarity with clinical workflows electronic health records (EHR/EMR) and regulatory compliance (e.g. HIPAA HITECH).
Understanding of healthcare-specific change control requirements including coordination with clinical stakeholders and minimizing disruption to patient care.
Experience with incident and problem management in healthcare settings especially where patient safety and care continuity are impacted.
Exposure to clinical application lifecycle management including testing validation and go-live support in hospital or ambulatory settings.
Experience with risk identification and mitigation strategies such and other aspects of being a High Reliability Organization (HRO)
Education
Bachelors Degree Computer Applications required or bachelors degree Related Field of Study required
Can this role accept experience in lieu of a degree
Yes
Experience
Information Technology Experience 7 years required
Additional Job Details (if applicable)
Working Model
Hybrid with onsite required
Candidate must be flexible for weekly or monthly business needs
M-F ET business hours required
On remote workdays employees must use a stable secure and compliant workstation in a quiet environment.
Teams video is required and must be accessed using MGB-provided equipment.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$92102.40 - $134056.00/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
